Ward Reception & Patient Records Coordinator

East Lancashire Hospitals Nhs Trust; Abbey Village; On-site; GBP 18,000 - 24,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is recruiting a reception administrator to join the Ribblesdale ward. You will be the first point of contact for patients, relatives and healthcare staff, delivering a professional, efficient and compassionate reception service within a busy clinical environment.

Your duties include registering patients in our electronic systems, booking and cancelling appointments, handling queries by phone and email, maintaining accurate records and supporting ward processes

Qualifications

• GCSE English and Maths at grade A-C or equivalent.
• Experience with managing patient records preferred.
• Proficient with Word, Excel and PowerPoint.
• Able to handle telephone and email inquiries effectively.

Responsibilities

• Provide front-line reception support for patients attending the Ribblesdale ward.
• Register patients accurately using Trust electronic systems.
• Answer and manage telephone calls, emails and patient enquiries.
• Book, amend and cancel appointments and follow-up attendances.
• Maintain accurate patient records and administrative documentation.
• Support patient flow and coordinate ward attendance processes.

Skills

Receptionist duties

Telephone handling

Administrative support

Patient confidentiality

Education

GCSE English and Maths

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

East Lancashire Hospitals NHS Trust is recruiting a reception administrator to join the Ribblesdale ward. You will be the first point of contact for patients, relatives and healthcare staff, delivering a professional, efficient and compassionate reception service within a busy clinical environment.

Your duties include registering patients in our electronic systems, booking and cancelling appointments, handling queries by phone and email, maintaining accurate records and supporting ward processes