Ward Administration Specialist

MFT; Manchester; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Ward Clerk role at Manchester University NHS Foundation Trust’s North Manchester General Hospital in Manchester is a busy, patient-facing administrative position. You will provide clerical support to the ward, liaise with relatives, update the HIVE system, and handle calls and paperwork with care.

We seek candidates with excellent communication, IT skills, and a proactive, team‑oriented approach to support MDT colleagues and ensure high-quality patient care.

Qualifications

• Proficient and organised with excellent communication.
• Good time keeping and strong interpersonal skills.
• Experience in customer service or healthcare environment is advantageous.

Responsibilities

• Provide comprehensive clerical support to patients and ward team.
• Communicate with patient's relatives and update the HIVE system.
• Answer phone calls professionally and manage paperwork and stationery.
• Work with MDT to ensure tasks are completed to a high standard.

Skills

Proficient

Organised

Excellent communication

Good time keeping

Telephone skills

IT skills

Customer service experience

Tools

Microsoft Access Database

Job description

The Ward Clerk role at Manchester University NHS Foundation Trust’s North Manchester General Hospital in Manchester is a busy, patient-facing administrative position. You will provide clerical support to the ward, liaise with relatives, update the HIVE system, and handle calls and paperwork with care.

We seek candidates with excellent communication, IT skills, and a proactive, team‑oriented approach to support MDT colleagues and ensure high-quality patient care.