Receptionist/Admin Clerk

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and development support

Health, wellbeing and safety support

Job summary

Manchester University NHS Foundation Trust's Neonatal Unit is seeking a Receptionist/Admin Clerk to provide welcoming front-desk support and essential clerical services. The role involves handling patient data on the HIVE system, directing visitors, and liaising with clinical and administrative colleagues.

Applicants should have GCSE English and Maths at Level C or equivalent, with experience in office systems and strong written and spoken English.

Qualifications

• GCSE English and Maths at Level C or equivalent.
• Experience using office systems and procedures.
• Good written and spoken English.

Responsibilities

• Welcome parents, carers and visitors to the ward and direct them as appropriate.
• Provide reception, administrative and clerical support to the Neonatal Unit, including data input.
• Maintain and update patient records on the Trust's HIVE electronic patient record system, ensuring accuracy.
• Collate data for reports and submit it.
• Work proactively with Security on the unit.
• Liaise with clinical and administrative staff.

Skills

Clerical skills

Typing

Telephone skills

Written English

Verbal communication

Time management

Data protection

Confidentiality

Education

GCSE English

GCSE Maths

Tools

HIVE system

Job description

The Receptionist/Admin Clerk post sits within Manchester University NHS Foundation Trust's Neonatal Unit. It provides reception and clerical support, welcomes parents and visitors, maintains accurate patient records on the HIVE system, and collates information for reports. The work combines public-facing service with data handling and liaison with clinical and administrative colleagues. Applicants need at least GCSE English and maths at Level C or equivalent; visa sponsorship is not available.

What the job involves

• Welcome parents, carers and visitors to the ward and direct them as appropriate
• Provide reception, administrative and clerical support to the Neonatal Unit, including data input
• Maintain and update patient records on the Trust's HIVE electronic patient record system, ensuring accuracy
• Collate data for reports and submit it
• Work proactively with Security on the unit
• Liaise with clinical and administrative staff

Qualifications

• GCSE English and Mathematics at Level C or equivalent
• Good standard of general education

Experience

• Experience using office systems and procedures
• Experience working both in a team and independently
• Good written and spoken English

Skills & knowledge

• Clerical, typing accuracy and telephone skills
• Present information clearly and logically, in writing and verbally
• Organisational skills, including time management, prioritisation and completing tasks
• Numeracy, including stock keeping and time keeping
• Work within Trust policies on data protection, confidentiality, equal opportunities and health and safety, meeting patients' differing needs
• Awareness of cultural diversity

Checks & eligibility

• Ongoing right to work in the UK

Nice to have

• RSA Level 2, NVQ or equivalent
• Customer service course

What's offered

• Training and development support
• Support for health, wellbeing and safety