Ward Front Desk Coordinator NHS Flexible Hours Development

Somerset NHS Foundation Trust; City of Westminster; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS pension

Flexible working

Annual leave

Blue Light Card

Job summary

Somerset NHS Foundation Trust is seeking a Ward Receptionist to be the welcoming first point of contact for patients, visitors and clinical staff. You will provide essential administrative support to the ward, manage front-of-house duties and help keep the department running smoothly in a busy environment.

Ideal applicants will have strong communication skills, be organised and able to multitask, with experience in customer service and basic IT (Word, Excel, email).

Qualifications

• Experience in reception/front-of-house roles.
• Experience with the general public in retail or public services.
• Excellent communication in English (written and spoken).
• Basic IT skills; able to use Word, Excel and email.
• Awareness of NHS COSHH, H&S, Infection Control and Data Protection.

Responsibilities

• First point of contact for patients, visitors and healthcare professionals.
• Provide administrative support to clinical teams.
• Keep the ward running smoothly in a busy environment.
• Uphold high-quality customer care and professionalism.

Skills

Communication skills

Customer service

Organisational skills

Multitasking

English proficiency

Tools

Microsoft Word

Microsoft Excel

Email client

Job description

Somerset NHS Foundation Trust is seeking a Ward Receptionist to be the welcoming first point of contact for patients, visitors and clinical staff. You will provide essential administrative support to the ward, manage front-of-house duties and help keep the department running smoothly in a busy environment.

Ideal applicants will have strong communication skills, be organised and able to multitask, with experience in customer service and basic IT (Word, Excel, email).