Ward Receptionist- Conservators Ward

Somerset NHS Foundation Trust; Taunton; On-site; GBP 21,000 - 24,000; Part time

Job summary

Somerset NHS Foundation Trust in Taunton seeks a Ward Receptionist to join our team. You’ll be the first point of contact for patients, visitors and staff, handling front-of-house duties and basic administrative tasks to help the ward run smoothly.

The role requires attention to detail, good organisational and communication skills, ability to multitask, answer calls, arrange appointments and transport, and keep the reception area tidy. Flexible working patterns and NHS benefits apply.

Qualifications

• Basic IT skills are required.
• Basic keyboard skills are required.
• Must be able to use Word, Excel and email.
• Must be able to communicate in English (written and verbal) suitable to the post.

Responsibilities

• Answer telephone enquiries and direct calls appropriately
• Create appointments and arrange patient transport where needed
• Admit, discharge and transfer patients as required
• Ensure reception area is tidy and stocked with office supplies

Skills

Basic IT skills

Keyboard skills

Word and Excel

Email

English language

Reception experience

Job description

Anticipated Interview date(s) To be confirmed

Job summary

Are you organised, people-focused and thrive in a busy environment? We're looking for a Ward Receptionist to join our supportive team and play a vital role in keeping our ward running smoothly.

As the first point of contact for patients, visitors and healthcare professionals, you'll help create a welcoming environment while providing essential administrative support to our clinical teams. If you're someone who enjoys multitasking, communicating with a wide range of people and making a difference every day, we'd love to hear from you.

This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.

The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.

The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

The post holder will be required to admit/discharge and transfer patients, answer telephone enquiries, create appointments and arrange transport for patients.

The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationary are ordered and kept stocked up.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Please see the Job Description for further information, as well as a full list of duties and responsibilities.

Person specification

Qualifications

Basic IT skills

Basic keyboard skills

Able to use word, excel and email

Must be able to communicate in English Language, both written and verbally appropriate to the post

Experience

Experience of working with the general public in retail or public services

Willingness to use or learn to use a PC

Basic knowledge of NHS legislation to include COSHH / Health and Safety / Infection Control / Waste Management / Manual Handling / Confidentiality and the Data Protection Act

Previous recent experience of reception work

Additional Criteria

BEHAVIOURS ALIGNED WITH TRUST VALUES

• Kindness
• Respect
• Teamwork
• Everyone
• Everyday

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Agenda for Change

Band

Band 2

Contract

Permanent

Working pattern

Part-Time