Ward Reception & Admin Specialist

East Lancashire Hospitals NHS Trust; Clitheroe; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Lancashire Hospitals NHS Trust seeks a friendly receptionist to join the Ribblesdale Ward team. You will provide front-line reception, register patients on electronic systems, handle calls and emails, book appointments, and maintain accurate patient records with confidentiality.

The role supports ward staff, coordinates patient flow, and escalates concerns to senior colleagues. You will contribute to smooth day-to-day operations in a busy clinical environment, delivering compassionate,

Qualifications

• Front-line reception duties for patients attending the ward.
• Register patients accurately using Trust electronic systems.
• Answer and manage telephone calls, emails and patient enquiries.
• Book, amend and cancel appointments and follow-ups.
• Maintain accurate patient records and administrative documentation.

Responsibilities

• Support patient flow and coordinate ward attendance processes.
• Communicate effectively with clinical teams regarding patient arrivals and concerns.
• Provide compassionate support to distressed or vulnerable patients.
• Ensure confidentiality and compliance with information governance standards.
• Assist with general administrative duties to support ward operations.
• Escalate concerns to senior staff as needed.
• Provide cross-cover within the ward/Unit as required.

Skills

Front-line reception

Telephone handling

Appointment booking

Record keeping

Confidentiality

Tools

Electronic systems (Trust)

Job description

East Lancashire Hospitals NHS Trust seeks a friendly receptionist to join the Ribblesdale Ward team. You will provide front-line reception, register patients on electronic systems, handle calls and emails, book appointments, and maintain accurate patient records with confidentiality.

The role supports ward staff, coordinates patient flow, and escalates concerns to senior colleagues. You will contribute to smooth day-to-day operations in a busy clinical environment, delivering compassionate,