Ward Clerk: Flexible, Patient-Centric Admin & Communications

The Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is recruiting a Ward Clerk on ward 36 to provide essential administrative support and coordinate communication between patients, families, nurses and doctors. You will handle calls, emails and data entry, maintain smooth ward operations, and support a high standard of patient-centred service in a busy NHS environment.

The role requires flexible hours, ability to work in a multidisciplinary team, and commitment to compassionate care and infection

Qualifications

• Excellent communication and organisational skills, able to work without direct supervision.
• Experience dealing with the general public and patients.
• Good IT skills and familiarity with hospital administration systems.

Responsibilities

• Assist with care flow and New EPR system.
• Answer calls and emails to the ward.
• Coordinate with other departments for supplies and services.
• Maintain a calm, organized ward environment.

Skills

Excellent communication

Organisational skills

Customer care experience

Education

NVQ Level 2 & 3 in Business Administration

Job description

The Shrewsbury and Telford Hospital NHS Trust is recruiting a Ward Clerk on ward 36 to provide essential administrative support and coordinate communication between patients, families, nurses and doctors. You will handle calls, emails and data entry, maintain smooth ward operations, and support a high standard of patient-centred service in a busy NHS environment.

The role requires flexible hours, ability to work in a multidisciplinary team, and commitment to compassionate care and infection