Ward Clerk: Front Desk & Patient Experience

Princess Alexandra Hospital; Harlow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Job summary

The Princess Alexandra Hospital NHS Trust in West Essex is seeking a Ward Clerk to provide a welcoming front‑of‑house and administrative support to the multidisciplinary team, enabling safe and smooth ward operations.

The role includes handling patient information, admissions, transfers and discharges, and day‑to‑day ward organisation, while communicating with patients, relatives and clinical teams with sensitivity and confidentiality.

Responsibilities

• Provide efficient reception, administrative and clerical support for the ward
• Act as a key contact for patients, relatives, carers, clinical teams and partner services
• Maintain complete and timely patient information and support admissions, transfers, discharge processes and ward organisation
• Communicate with patients and carers in a patient and respectful manner and refer safeguarding concerns as needed

Job description

The Princess Alexandra Hospital NHS Trust in West Essex is seeking a Ward Clerk to provide a welcoming front‑of‑house and administrative support to the multidisciplinary team, enabling safe and smooth ward operations.

The role includes handling patient information, admissions, transfers and discharges, and day‑to‑day ward organisation, while communicating with patients, relatives and clinical teams with sensitivity and confidentiality.