Ward Clerk Supervisor - Health Records

NHS Greater Glasgow & Clyde; Glasgow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A large healthcare provider is looking for a Health Records Service Coordinator in Glasgow. The role involves supervising Health Records staff, ensuring efficient service delivery to patients and managing workflows. Candidates should have a supervisory accreditation, effective communication skills, and experience with Patient Management Systems. This post is permanent with specific weekend shifts. Being part of an inclusive community is emphasized, and applications are encouraged from all backgrounds.

Qualifications

• Significant previous Health Records experience is essential.
• Candidate must have effective communication skills and be computer literate.
• Desirable: extensive experience using the Patient Management System (PMS).

Responsibilities

• Coordinate efficient Health Records Service for patients and medical staff.
• Supervise Health Records staff and manage daily workflows.
• Resolve difficult situations involving patients or their relatives.

Skills

Effective communication skills

Computer Literacy

Internet Skills

Initiative

Education

Institute of Health Records and Information Management Supervisory Accreditation Certificate

Tools

Patient Management System (PMS)

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is Saturday & Sunday 1700-2300

This post is permanent

Please note the salary is Pro Rata for part time hours.

To co‑ordinate an efficient Health Records Service to Patients, General Practitioners, Medical and Nursing Staff, ensuring that the workload is prioritised on a daily basis. The workload of the department encompasses Inpatients, Outpatients and Day Cases.

The post holder will be responsible for day to day supervision of Health Records staff, prioritising workloads, granting leave and organising cover, maintaining workflow and ensuring that targets and deadlines are met.

The post holder is expected to respond to difficult situations involving patients or their relatives and may play a leading role in seeking resolution, and only escalating the problem to a more senior level where necessary.

• Institute of Health Records and Information Management Supervisory Accreditation Certificate of Health Records and Information Management Certificate and / or significant previous Health Records Experience essential.
• Effective communication skills, Computer Literacy, Internet Skills, ability to use Initiative.
• It is also desirable that the candidate has extensive experience of using the Patient Management System (PMS).

Please note this is a GGC wide post and can be moved to any location, however initial base will be Glasgow Royal Infirmary

Details on how to contact the Recruitment Service and the Recruitment Process :

This post may close early to the volume of response. Please submit your application form as soon as possible.

Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant , NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI) , automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply ...