Ward Clerk & Patient Services Administrator

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 18,000 - 24,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a Ward Clerk to provide essential administrative support across the department. You will act as first point of contact, handle routine enquiries, manage reception duties, and liaise with staff, patients and external organisations in line with Trust policies.

You will maintain manual and electronic filing, input patient data in Trust EPR systems, collate department information, disseminate minutes and memos, supervise

Responsibilities

• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
• Reception cover duties during working hours.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Maintain both manual and electronic filing systems and databases, ensuring all documents are accurately archived.
• Provide an efficient administrative service, including photocopying and supporting departments and team members.
• Utilise Trust EPR systems and ensure patient data is collected and input accurately in line with guidelines.
• Collate, input and monitor department documentation for monthly reports.
• Disseminate information to departments, external and internal users (e.g. minutes and memos).
• Assist with training new team members in Trust systems and procedures.
• Order stationery and equipment, monitor stock levels using Integra system.
• Receive and distribute incoming/outgoing post and act accordingly.
• Prioritise daily tasks to meet timescales.
• Act as first point of contact for complaints within the department and handle them per policy.
• Provide cover in the absence of other team members.
• Contribute to patient and business improvement agendas and suggest service improvements.

Job description

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a Ward Clerk to provide essential administrative support across the department. You will act as first point of contact, handle routine enquiries, manage reception duties, and liaise with staff, patients and external organisations in line with Trust policies.

You will maintain manual and electronic filing, input patient data in Trust EPR systems, collate department information, disseminate minutes and memos, supervise