Ward Clerk

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 18,000 - 24,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a Ward Clerk to provide essential administrative support across the department. You will act as first point of contact, handle routine enquiries, manage reception duties, and liaise with staff, patients and external organisations in line with Trust policies.

You will maintain manual and electronic filing, input patient data in Trust EPR systems, collate department information, disseminate minutes and memos, supervise

Responsibilities

• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
• Reception cover duties during working hours.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Maintain both manual and electronic filing systems and databases, ensuring all documents are accurately archived.
• Provide an efficient administrative service, including photocopying and supporting departments and team members.
• Utilise Trust EPR systems and ensure patient data is collected and input accurately in line with guidelines.
• Collate, input and monitor department documentation for monthly reports.
• Disseminate information to departments, external and internal users (e.g. minutes and memos).
• Assist with training new team members in Trust systems and procedures.
• Order stationery and equipment, monitor stock levels using Integra system.
• Receive and distribute incoming/outgoing post and act accordingly.
• Prioritise daily tasks to meet timescales.
• Act as first point of contact for complaints within the department and handle them per policy.
• Provide cover in the absence of other team members.
• Contribute to patient and business improvement agendas and suggest service improvements.

Job description

We have an exciting opportunity available for a Ward Clerk to join our Team here at UHCW. As a Ward Clerk you will be expected to: Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate. This includes reception cover duties during working hours. Communicate with staff, patients and/or external organisations using appropriate methods. Please be advised that sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived. Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested. Utilise relevant Trust EPR systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.

• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
• Assist with training new team members in Trust operational systems and department procedures.
• Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels using Integra system.
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
• Prioritise daily tasks to achieve timescales set.
• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and values and departmental standards. Provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation. University Hospitals Coventry & Warwickshire (uhcw.nhs.uk). By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.