Ward Clerk

NHS Jobs; Runcorn; On-site; GBP 20,000 - 26,000; Full time

Job summary

St Helens and Knowsley Teaching Hospitals NHS Trust in England is seeking an administrative and clerical support officer for the Community Winter Stepdown Ward. You will maintain patient records, manage admissions, transfers and discharges, and ensure accurate documentation using electronic and paper systems, while delivering a professional service to patients, relatives and staff.

You will act as first point of contact for calls and visitors, coordinate communications with multidisciplinary

Job description

Provide comprehensive administrative and clerical support to the Community Winter Stepdown Ward. Maintain accurate patient records and documentation using both electronic and paper-based systems in accordance with Trust policies and procedures. Support patient admissions, transfers and discharges by preparing and processing relevant documentation. Act as the first point of contact for telephone enquiries, visitors, relatives and healthcare professionals, ensuring a professional and courteous service at all times. Coordinate communication between ward staff, multidisciplinary teams, community services and external agencies. Arrange and support multidisciplinary team meetings, discharge planning meetings and ward rounds where required. Ensure patient information is accurately entered onto Trust IT systems and databases. Assist with booking transport and coordinating arrangements to support patient discharges. Support discharge coordinators and ward staff in maintaining accurate discharge documentation and tracking patient pathways. Manage incoming and outgoing correspondence, referrals and clinical documentation. Ensure patient notes and records are available, up to date and filed appropriately. Order and maintain ward stationery, supplies and non-clinical stock as required. Assist with data collection, audits and reporting requirements as directed by the ward manager. Monitor and escalate any administrative issues that may impact patient flow or discharge processes. Maintain confidentiality and ensure compliance with information governance requirements at all times. Support the ward in providing a welcoming and professional environment for patients, relatives and visitors. Work collaboratively with the multidisciplinary team to support effective patient flow and timely discharge. Participate in mandatory training, supervision and personal development activities. Work flexibly as part of the ward's seven-day service to meet patient and service requirements. Order ward supplies and equipment through approved Trust ordering systems in line with agreed procedures and budgets. Receive, check, unpack and safely store deliveries, ensuring stock is rotated and stored appropriately. Replenish ward stock, including office supplies, patient information leaflets, PPE, cleaning materials and other ward consumables.

St Helens and Knowsley Teaching Hospitals NHS Trust