Ward Administrator – Patient Services

UHCW; Coventry; Vor Ort; GBP 21.000 - 29.000; Vollzeit

Zusammenfassung

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Ward Clerk to join the team in Coventry. You will be the first contact for routine enquiries, manage reception duties, and support departments with information dissemination and filing.

You will also input patient data accurately in line with Trust guidelines and use EPR systems as required. The role requires strong communication, accuracy, and the ability to prioritise tasks in a busy NHS environment.

Qualifikationen

• Basic numeracy and literacy qualifications (NVQ 2 in Customer Care or equivalent)
• Experience in customer facing role
• Experience in busy administration environment
• Previous NHS experience (desirable)

Aufgaben

• Collate, input and monitor department documentation and information for monthly reports.
• Disseminate information to departments and external/internal users.
• Assist with training new team members on Trust systems.
• Order stationery and maintain stock levels using Integra system.
• Receive and distribute post and act on it.
• Prioritise daily tasks to meet timescales.
• Handle complaints per Trust policy and values.
• Provide cover in the absence of others.
• Support service improvements and patient care initiatives.

Kenntnisse

Customer service

Communication

Attention to detail

Organisational skills

Ausbildung

NVQ Level 2 in Customer Care

Tools

Microsoft Office

Electronic patient records

Jobbeschreibung

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Ward Clerk to join the team in Coventry. You will be the first contact for routine enquiries, manage reception duties, and support departments with information dissemination and filing.

You will also input patient data accurately in line with Trust guidelines and use EPR systems as required. The role requires strong communication, accuracy, and the ability to prioritise tasks in a busy NHS environment.