Ward Administration & Patient Liaison Clerk

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Manchester University NHS Foundation Trust is seeking a Ward Clerk for the A5 ward. The role focuses on delivering a high-quality reception and clerical service, with duties including liaising with patients’ relatives, data entry in the HIVE system, and coordinating paperwork. You will join a busy administration team supporting clinical staff.

You’ll need excellent communication, IT skills, and a proactive, team-oriented approach to manage a varied workload in a healthcare setting.

Qualifications

• Proficient, organised individual with excellent communication.
• Experience in healthcare or customer service preferred.
• Able to work flexibly in a busy ward environment.

Responsibilities

• Communicate regularly with patients' relatives to provide updates as a liaison.
• Update the HIVE system and respond to calls in a professional manner.
• Order relevant paperwork and stationery as needed.
• Collaborate with MDT and ward team to ensure timely task completion.

Skills

Excellent communication skills

Time management

People skills

Phone handling

IT skills

Tools

HIVE system

Job description

Manchester University NHS Foundation Trust is seeking a Ward Clerk for the A5 ward. The role focuses on delivering a high-quality reception and clerical service, with duties including liaising with patients’ relatives, data entry in the HIVE system, and coordinating paperwork. You will join a busy administration team supporting clinical staff.

You’ll need excellent communication, IT skills, and a proactive, team-oriented approach to manage a varied workload in a healthcare setting.