Clinical Administration Team Leader - Ward Clerk Operations

UHCW NHS Trust; Coventry; On-site; GBP 42,000 - 56,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Clinical Administration Team Leader to manage the Ward Clerk Centralised team and develop services in line with internal and external standards. The role supports operational delivery, governance and performance targets, acting as the primary adviser and ensuring KPIs are met.

You will deputise for the Operations & Performance Manager when required and lead improvements across administrative processes within the department.

Qualifications

• Experience leading ward clerk or clinical admin teams.
• Ability to develop policies and procedures.
• Knowledge of Trust and National standards.
• Strong communication and cross-functional collaboration.

Responsibilities

• Lead the Ward Clerk Centralised team and oversee administration processes.
• Ensure departmental performance against objectives and standards.
• Represent the department in appropriate forums and committees.
• Update and implement ward clerk administrative policies and procedures.
• Collaborate with ICT/helpdesk on departmental IT issues.
• Provide first-line management for sickness, disciplinaries and performance reviews.
• Support recruitment, retention and selection of administrative staff.
• Provide cross-cover across Clinical Administration teams when needed.

Skills

Leadership

Team management

Stakeholder engagement

Communication

Policy implementation

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Clinical Administration Team Leader to manage the Ward Clerk Centralised team and develop services in line with internal and external standards. The role supports operational delivery, governance and performance targets, acting as the primary adviser and ensuring KPIs are met.

You will deputise for the Operations & Performance Manager when required and lead improvements across administrative processes within the department.