Ward Clerk: Patient Care & Admin Coordinator

Buckinghamshire Healthcare Nhs Trust; Aylesbury; On-site; GBP 19,000 - 23,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Ward Clerk to provide essential admin, reception and coordination support on the ward. You will be the first point of contact for patients, relatives and healthcare professionals, handling calls, transfers, and confidential records with professionalism.

The role requires excellent English communication, accuracy, and the ability to manage workload under pressure. NHS experience and knowledge of PPE and infection control are desirable.

Qualifications

• Essential: clear spoken English and professional communication.
• Desirable: IT qualification and administrative qualification.
• Experience in NHS environment or customer care is desirable.
• Experience as receptionist or similar role is a plus.
• Ability to use computers in a work environment.

Responsibilities

• Provide admin, clerical and reception support to ward staff.
• Be first point of contact for patients, relatives, visitors and staff.
• Answer and direct telephone calls in line with policies.
• Coordinate patient transfers including transport and records.
• Maintain records relating to valuables, staff information and documentation.
• Monitor and order stationery and designated supplies.
• Support relatives/visitors and refer clinical enquiries to nursing staff.
• Maintain a safe, organised working environment and report safety concerns.

Skills

Clear communication

Telephone handling

English writing

Work organization

Attention to detail

Word and Excel

Education

English GCSE at C or above

IT qualification

Administrative qualification

Tools

Word

Excel

Job description

Buckinghamshire Healthcare NHS Trust is seeking a Ward Clerk to provide essential admin, reception and coordination support on the ward. You will be the first point of contact for patients, relatives and healthcare professionals, handling calls, transfers, and confidential records with professionalism.

The role requires excellent English communication, accuracy, and the ability to manage workload under pressure. NHS experience and knowledge of PPE and infection control are desirable.