Ward Clerk - Neonatal Intensive Care Unit (NICU)

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Cambridge is seeking a Ward Clerk for the Neonatal Intensive Care Unit. The ideal candidate will be friendly, adaptable, and well-organised with strong interpersonal skills. Responsibilities include providing clerical support, inputting information, and managing patient admissions. Opportunities for development and a variety of benefits are offered. This is a shift-based role including weekends and bank holidays.

Benefits

On-site leisure facilities

Reduced-cost bus travel

Free parking for eligible staff

Flexible working arrangements

Qualifications

• Friendly, adaptable and well-organised.
• Well-developed interpersonal skills.
• Experience in a hospital environment is advantageous.

Responsibilities

• Provide clerical support within the Neonatal Unit.
• Act as the first point of contact for staff, patients, and visitors.
• Input information onto the EPIC system.
• Handle the administrative admission of babies to the ward.
• Filing and sorting patient notes.
• Return unnecessary notes to Medical Records.
• Manage communications regarding transfers and discharges.
• Support ward security by screening visitors.

Skills

Interpersonal skills

Organisation

Adaptability

Job description

A vacancy at Cambridge University Hospitals NHS Foundation Trust.

We are looking for a friendly, adaptable, and well‑organised person to join our multi‑disciplinary team to work on our busy Neonatal Intensive Care Unit as a Ward Clerk. Well‑developed interpersonal skills and the ability to work as part of a team are essential. Previous experience in a hospital environment would be an advantage.

Responsibilities

• Provide efficient and effective clerical support within the Neonatal Unit.
• Act as the first point of contact on the ward for staff, patients and visitors, face to face or over the telephone.
• Input information onto the EPIC system.
• Be responsible for the administrative admission of all babies to the ward.
• Filing and sorting patient notes as required, ensuring adherence to clinical governance policies and procedures.
• Return notes and documents no longer required on the Unit to Medical Records, ensuring that all necessary documentation/filing has been completed.
• Emailing or phoning out transfers and discharges as necessary.
• Support the ward security by screening visitors to the ward via the ward entry and exit system.

Working Hours

Shift work on a rota basis — 07:45 am to 20:15 pm, including weekends and Bank Holidays.

Requirements

• Friendly, adaptable and well‑organised.
• Well‑developed interpersonal skills and ability to work as part of a team.
• Experience in a hospital environment (advantageous but not mandatory).

About the Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and more than 1,100 beds, the priorities of the Trust focus on a quality service that is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, the Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We welcome applications for all positions irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or socioeconomic background.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, a shopping concourse and day nurseries. Our good work programme currently includes providing reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site. Park‑and‑Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. We have launched staff pod break spaces, a colleague‑only café with free tea and coffee, a break space and a private outside area for colleagues to rest, refuel and recharge.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

We welcome applications from the Armed Forces.

Application

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. The advert will close at midnight on 27th November 2025. Interviews are due to be held on 8th December 2025.

This advert closes on Friday 28 Nov 2025.