Ward Based Volunteer - Aintree Site | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A major UK healthcare provider is seeking volunteers to enhance patient experience at Aintree Hospital. Responsibilities include providing companionship, assisting patients with daily activities, and collaborating with staff. Volunteers should have strong communication skills and a friendly demeanor. The role requires a minimum commitment of 3 hours per week for at least 6 months.

Qualifications

• Must be 18 years or older to volunteer.
• Ability to provide a minimum of 3 hours per week for at least 6 months.

Responsibilities

• Help improve patient experience by providing a friendly welcome and support.
• Assist patients with mealtime preparations and choices.
• Read to patients and engage them in activities.

Skills

Communication skills

Friendly personality

Compassionate nature

Teamwork ability

Job description

Overview

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.

Attributes and requirements

• Ability to communicate with all groups of people.
• Friendly, approachable personality.
• Helpful and accommodating manner.
• Sensitive, compassionate and tactful nature.
• Ability to give clear and concise directions.
• Able to work on own or part of a team.
• Work in collaboration with the ward staff and other volunteers.
• Work within their role and organisational boundaries.
• Can provide a minimum of 3 hours per week for a minimum of 6 months.
• Volunteers must be aged 18 and over to volunteer on the ward.

Volunteers will be expected to adhere to trust policies and procedure, especially relating to Infection Prevention and Control.

Ward Volunteer responsibilities

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities.
• Assisting in preparing patients for mealtimes and helping with menu choices.
• Assisting patients with eating and drinking and providing refreshments to patients.
• Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached).
• Running errands for patients to purchase newspapers/magazines/snacks as required.
• Reading to patients, playing games, completing jigsaws and puzzles.
• Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
• Acting as an “alerter” to escalate any concerns/issues to the Nursing Team.

Note: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts regional services including an award-winning stroke facility. The group information below provides context about the Trusts and locations within the NHS University Hospitals of Liverpool Group.

Locations and context

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. The Group is part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was formed to improve care for patients and is one of the region’s largest employers, with over 16,800 colleagues.

For the 630,000 people across Merseyside, we are their local NHS, providing general and emergency hospital care alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is a key site and houses services for adult care; Broadgreen Hospital provides elective surgical, diagnostic and treatment services with rehabilitation; Liverpool Women’s Hospital focuses on women and babies; Royal Liverpool University Hospital focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Advert expiry

This advert closes on Wednesday 24 Sep 2025.