Waiting Supervisor

Norwich City Football Club; Norwich; On-site; GBP 80,000 - 100,000; Part time

Job summary

A professional sports club in Norwich is seeking Waiting Supervisors to enhance the dining experience on matchdays. Candidates should possess strong leadership qualities, excellent communication skills, and thrive in a fast-paced environment. The role offers competitive pay and flexible hours, making it ideal for those seeking additional work while enjoying the vibrant atmosphere of a matchday.

Benefits

Competitive rates of pay

20% discount in all Club shops

Training in other catering skills

Qualifications

• Experience in a supervisory role or natural leadership skills.
• Ability to work alone or lead a small team.
• A resilient, calm and confident approach to working in a fast-paced environment.

Responsibilities

• Supporting the Manager in leading a team of waiting staff.
• Ensuring compliance with Food Hygiene and Health and Safety regulations.
• Mentoring and development of new casual staff.

Skills

Leadership skills

Excellent communication

Ability to work under pressure

Job description

Norwich City Football Club is looking to recruit Waiting Supervisors to work in our restaurants on first team matchdays.

If you would like the opportunity of providing excellent service, meet new people and ‘earn a bit extra’ come and join our winning team.

Experience in restaurants is essential. Experience in a supervisory role would be of benefit.

Our matchdays are typically on Saturdays with some weekday evening and Sunday matches.

A typical shift is 5 - 8 hours depending on the game and job role. This is a casual, hourly paid position.

Responsibilities

• Supporting the Manager in leading a team of waiting staff to deliver an excellent level of service. Ensuring the customer’s expectations are met and exceeded at every opportunity.
• Compliance with Food Hygiene regulations, Health and Safety regulations, Manual Handling guidelines and Licensing laws.
• Accurate taking of orders and clear communication with Managers, Chefs and the Back of House Team regarding customer orders and dietary requirements.
• Mentoring and development of new casual staff to deliver service excellence. Feeding back to the manager on any performance issues or shortfalls in service delivery.
• Speed of service and drinks delivery from our corporate bars.
• Ensuring your restaurant is cleaned to the highest standard.
• Leading and supervising a team to set up rooms to the Carrow Road brand standard.

Qualifications

• Experience in a supervisory role or natural leadership skills.
• The ability to be a role model for casual staff; pride in your appearance, leading by example in delivering the Carrow Road brand standard, whilst demonstrating the Clubs values and behaviours.
• The ability to work alone or lead a small team.
• A resilient, calm and confident approach to working in a fast-paced environment.
• Excellent communication and interpersonal skills.
• A positive can-do attitude with the ability to motivate and mentor team members.

Benefits

• Competitive rates of pay.
• 20% discount in all Club shops.
• The opportunity to train in other catering skills and work non matchday events.
• If it’s additional ‘top up’ work to your existing job, then we can provide flexible working hours in a unique working environment.

If you would like to soak up the atmosphere and buzz of a first team matchday please apply.

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.