Waiter/ Waitress

Malmaison; Liverpool City Region; On-site; GBP 12,000 - 13,000; Full time

Job summary

A leading hospitality brand in Liverpool is seeking an enthusiastic Waiter/Waitress to deliver exceptional dining experiences. You'll be the face of the restaurant, coordinating with the kitchen and management for smooth service. We offer up to £12.90 OTE, flexible shifts, and numerous benefits including subsidized accommodation rates, high street discounts, and fully funded apprenticeship programs to support your career growth. Join us to create memorable experiences for our guests and develop your skills.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programs

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Wellness & National Campaign Days

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience isn't a deal breaker but a passion for great customer service is essential.
• Flexible working hours available to suit personal needs.

Responsibilities

• Control the flow of the restaurant dining experience.
• Communicate effectively with kitchen and management.
• Provide great customer service to enhance guest experiences.

Skills

Customer service passion

Willingness to learn

Job description

About the Location

Opened 2007

130 bedrooms

120-seater Bar & Grill

6 private event spaces - largest seats up to 100

Surround yourself with views of the River Mersey on the world-famous docks and waterfront. The hotel is within walking distance of the Museum of Liverpool, The Tate, M&S Bank Arena. Explore top attractions from the iconic Royal Liver Building and Royal Albert Dock to the green spaces and coastline. Liverpool plays host to world-class events, all year round. It may be most famous for The Beatles and it’s two high‑flying football clubs but the city has far more to offer than just sport and music. It has a thriving cultural scene, historic architecture and the locals have an irrepressible lust for life. Once hampered by a down and out reputation, there’s no doubt Liverpool’s industrial past is now part of its charm. Thanks to decades of urban regeneration of it’s 2,500+ listed buildings and investments from the European Capital of Culture status in 2008.

About The Role

Waiter / Waitress, Malmaison

Up to £12.90 OTE including tronc, 12 Hours

Permanent contract

Liverpool

Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Malmaison.

In this role you will be the face of the restaurant, you'll help control the flow, and communicate with the Kitchen and the restaurant management to ensure smooth and controlled dining experience for our guests.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.

Experience isn't a deal breaker but a passion for great customer service and a willingness to learn new skills is essential.

Do you want to be part of something different, working with the best food, drink and a brand you can be proud of.

We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco‑friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.