Waiter/ Waitress

Malmaison; Bristol; On-site; Full time

Job summary

A prominent hospitality group in Bristol is seeking a passionate individual to join their front-of-house team at the Avon Gorge Hotel. This role involves managing restaurant service, collaborating with kitchen staff, and ensuring guests have a memorable dining experience. Ideal candidates will possess strong interpersonal skills and a commitment to customer satisfaction. The position offers competitive pay and numerous employee benefits.

Benefits

Heavily discounted Staff Room Rates

Discounts for Friends and Family

35% off dining bills

Fully funded Apprenticeship programmes

Cycle to work scheme

Healthcare Cash Plans

Wellness & National Campaign Days

Complimentary stays on anniversaries

Qualifications

• Passionate about delivering great customer service.
• Experience in a front-of-house role preferred.
• Ability to coordinate with a team to manage service flow.

Responsibilities

• Manage the flow of service in the restaurant.
• Coordinate closely with kitchen and management.
• Ensure a smooth and memorable dining experience for guests.

Skills

Friendly demeanor

Strong communication skills

Ability to work in a team

Job description

Purchased 2015

78 Bedrooms

91-seater restaurant, overlooking the terrace and bridge

Spacious pub and terrace

3 Private Event Spaces - seating up to 144

Boasting fantastic panoramic views of the Suspension Bridge and Gorge, an idyllic position in the heart of Clifton Village’s Georgian splendor. If ever there was a city with a story to tell, it’s Bristol. Enveloped in the hills of South-West, it has its own unmistakable identity. With a host of iconic cultural attractions born out of the city’s centuries-old heritage and irrepressible creative spirit. Float over historic landmarks in a beautiful balloon, seek out world-class street art and follow the sound of live music flowing into cobbled streets.

About The Role

Join Our Team at Avon Gorge Hotel // Goram & Vincent – Part of Hotel Du Vin

Get paid for doing what you love, enjoy great perks and benefits, and build a long-term career with a brand you can be proud of.

We’re looking for passionate, friendly, and driven individuals to join our front-of-house team at Avon Gorge Hotel // Goram & Vincent. In this role, you'll be the face of our restaurant—helping to manage the flow of service, coordinating closely with the kitchen and management team, and ensuring our guests enjoy a smooth and memorable dining experience.

What We Offer

• £12.30 per hour + tronc
• Performance incentives paid directly to your payslip
• Permanent contract
• 40 hours per week
• Flexible shift patterns – we’re open 7 days a week, 365 days a year. While evenings and weekends tend to be our busiest times, we’re happy to discuss shifts that suit you.
• Career development – from nationally recognized apprenticeships to detailed brand training, we’ll support your growth every step of the way.
• Real opportunities for progression into F&B management and beyond – we love to promote from within.
  
  

We create unforgettable experiences for our guests—and we’re looking for people who want to be part of something different, working with top-quality food, drink, and service in a venue full of character and history.

Ready to make your next move? Be the Difference. Join us at Hotel Du Vin.

Benefits

About You

In Addition To Competitive Rates Of Pay We Offer

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
  
  

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
  
  

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.