Vulnerable Customer Specialist

First Response Finance; Wigan; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

A leading vehicle finance company in Wigan is seeking a Customer Service representative to handle customer inquiries and account management. The role involves taking inbound and making outbound calls, understanding customer financial situations, and providing effective communication regarding payment plans. Candidates must be team players, proactive, and resilient. This full-time position offers a starting salary of £27,955 with annual bonuses and hybrid working options.

Qualifications

• Genuine team player who collaborates with colleagues and customers.
• Proactive and responsible for self-management.
• Resilient and capable of making big decisions.

Responsibilities

• Manage inbound and outbound calls for customer accounts.
• Understand customer financial situations and finance agreements.
• Communicate effectively with customers about payment plans.

Skills

Customer Service

Design Engineering

Fund Management

Baan

ABAP

Elevator

Job description

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND were proud of it! Youve only got to have a look at our customer and employee reviews to see how important our people are and we take their happinesshealthand work-life balanceveryseriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

Pay and Benefits:

• A starting salary of 27955 moving to 36261 after three years along with an annual company bonus scheme
• Working Monday to Friday with one Saturday per month
• Hybrid working at your line managers discretion
• And many more!

Key Requirements:

• A genuine Team Player working collaboratively with your colleagues and our customer base
• You will be proactive someone who takes responsibility for their learning and managing of themselves a forward thinker with a real drive to give their best and make a positive difference and can see the bigger picture
• Someone who is resilient who isnt afraid to make big decisions and living by our one of our operating principles : make mistakes and learn from them

Key Responsibilities:

• This busy role will be telephone based taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
• You will demonstrate the ability to understand a customers financial situation understand the complexity of finance agreements and make sound decisions to ensure a good customer outcome
• Be a great communicator with our customers explaining things such as payment plans that you have calculated with them

To apply for this position:

• You must have the permanent right to work in the UK

Additionally youll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!

Key Skills:

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1