VP Experience Design: Client Onboarding & Service

J.P. Morgan; Bournemouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm in the UK is seeking a Vice President Experience Design Lead to oversee the user experience within client onboarding and service. The role requires a deep understanding of design practices, mentoring junior designers, and fostering an inclusive culture. The ideal candidate will drive design initiatives that meet business objectives and enhance the overall customer experience using innovative and user-friendly solutions.

Qualifications

• Demonstrated ability to create visual representations of user journeys.
• Experience in inclusive design and accessibility guidelines.
• Proven ability to develop customer-centric experiences.
• Ability to create functional designs using design tools.
• Ability to interpret data for informed decision-making.

Responsibilities

• Develop and execute design/research strategies for complex projects.
• Design wireframes and prototypes for key touchpoints.
• Drive the adoption of inclusive design practices.
• Collaborate with cross-functional teams on product development.
• Analyze market trends to optimize user experiences.
• Gather user feedback to improve overall user experience.

Skills

Visual representation of user journeys

Inclusive design and accessibility guidelines

Creating 'north star' representations

Industry-standard design tools (Figma)

Interpreting complex data sets

Tools

Figma

Job description

A leading financial services firm in the UK is seeking a Vice President Experience Design Lead to oversee the user experience within client onboarding and service. The role requires a deep understanding of design practices, mentoring junior designers, and fostering an inclusive culture. The ideal candidate will drive design initiatives that meet business objectives and enhance the overall customer experience using innovative and user-friendly solutions.