Volunteering Systems & Engagement Partner

Blue Cross; Bromsgrove; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading charity organization is seeking a Volunteering Systems & Engagement Partner in Bromsgrove. This role involves leading the development and enhancement of volunteering systems while ensuring an exceptional experience for volunteers. The ideal candidate will have significant experience in volunteering management, be comfortable managing projects, and be committed to fostering values of compassion, courage, and inclusivity. This is an opportunity to drive meaningful change and make a difference in the community.

Benefits

38 days holiday rising to 43

Employee assistance programme

Pension scheme with enhanced employer contribution

Life assurance

20% discount on pet insurance

Qualifications

• Proven experience in volunteering management and/or volunteer programme development.
• Experience in managing Volunteer Management Systems or equivalent digital platforms.
• Experience in project or programme management within a volunteering context.

Responsibilities

• Lead the development and improvement of volunteering systems and programmes.
• Manage key development projects and use data for decision-making.
• Build strong relationships with volunteer managers and senior leaders.

Skills

Volunteer management

Project management

Communications skills

Tools

Volunteer Management Systems

Digital platforms

Job description

About the role

We're recruiting a Volunteering Systems & Engagement Partner who will play a key role in shaping the future of volunteering at Blue Cross. In this pivotal role, you'll lead the development and continuous improvement of our volunteering systems and programmes, ensuring volunteers and volunteer managers have the best possible experience. If you're passionate about volunteering, confident working with digital platforms, and motivated by making a meaningful difference across the organisation, this could be the perfect role for you. More about the role You'll be the driving force behind our volunteering systems and digital platforms, acting as Product Owner and ensuring these tools are effective, user‑friendly, and continually evolving. Working closely with colleagues across People Services, Information Services, and Digital, you'll lead key development projects, use data to inform decision‑making, and support the delivery of our volunteering strategy and organisational objectives. A big part of your role will be building strong relationships with volunteer managers and senior leaders. You'll offer expert guidance, support programme development, and champion a positive, inclusive volunteering culture that recognises and values the contributions of volunteers from all backgrounds.

You'll bring significant experience in volunteering management or systems, with the ability to work both strategically and hands‑on. You'll be equally comfortable managing projects, improving processes, and guiding senior stakeholders. Adaptable, resilient, and highly organised, you'll thrive in a fast‑paced environment where priorities shift and innovation is encouraged. Most importantly, you'll be committed to championing an exceptional volunteer experience and embedding our values of compassion, courage, and inclusivity.

Qualifications & Experience

• Proven experience in volunteering management and/or volunteer programme development.
• Experience in managing Volunteer Management Systems or equivalent digital platforms.
• Experience in project or programme management within a volunteering context.
• Knowledge of the voluntary sector and the needs of volunteers and volunteer managers.
• Experience in developing or contributing to organisational strategy and planning.
• Excellent communication, engagement, and influencing skills across all levels of the organisation.
• UK driving licence or equivalent.
• The ability to demonstrate and apply Blue Cross values of compassion, courage, and inclusivity.

About our culture

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

Benefits

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife‑ 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers