Volunteer Outreach Support

Change Grow Live; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community support organization in Swindon is seeking volunteers to engage with rough sleepers and provide essential services. The role includes creating a welcoming environment, offering support and resources, and collaborating with partner agencies. Ideal candidates will possess strong communication skills and the ability to advocate for the needs of vulnerable individuals. This volunteering opportunity requires a commitment to confidentiality and adherence to health and safety standards.

Qualifications

• Ability to engage with service users and rough sleepers.
• Strong communication skills for effective outreach.
• Experience supporting individuals with substance misuse issues.

Responsibilities

• Create a welcoming environment for service users.
• Support rough sleepers with non-judgmental advice.
• Conduct home visits to engage service users.

Skills

Fundraising

Communication skills

Physical Examinations

Computer Literacy

Public Speaking

Job description

Overview

Key Activities

• Create a welcoming environment within our hubs taking telephone calls and referrals.
• As part of a team target known areas to assertively engage with rough sleepers / service users and respond to referrals where appropriate
• Build positive relationships with rough sleepers working with them 1.2.1 empowering them to achieve their goals
• Carry necessary supplies such as food paperwork and other provisions
• Attend outreach centres community venues and satellite services to engage and support service users / rough sleepers
• Work closely with partner agencies and the community including attend meetings where appropriate
• Support rough sleepers / service user by signposting and advocating for them to access support being a central person between them and other services
• To ensure that you are aware of and follow the outreach risk assessment / risk management plan thats are in place
• Keep records of your contacts
• Alongside staff identify ways to remove barriers and find solutions to help engage rough sleepers / service users.
• Offer and provide overdose awareness information / naloxone kit
• Provide confidential easily accessible non-judgmental advice around substance misuse safer injecting overdose and what to do in an emergency
• Work with staff to identify service users who have disengaged from services.
• Conduct home visits to engage service users

Responsibilities

In carrying out the above duties the post holder will :

• To help Change Grow Live fulfil its role in offering the best service to our clients.
• To perform your volunteering role to the best of your ability.
• To follow the Change Grow Lives procedures and standards including health and safety and equal opportunities in relation to our staff volunteers and clients.
• To maintain the confidential information of Change Grow Live and of our clients; adhering to Change Grow Lives policies and procedures
• To meet the time commitments and standards which have been mutually agreed and to give reasonable notice so other arrangements can be made when this is not possible.

Closing Date

7 / 1 / 2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details :

Rich Duggan

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Key Skills

Fundraising,Communication skills,Physical Examinations,Hospice Care,Workers' Compensation Law,Computer Literacy,Grant Writing,Music Therapy,Memory Care,Public Speaking,Volunteer Management,Writing Skills

Employment Type

Unclear

Experience

years

Vacancy

1