Volunteer Facilitator

NHS; Shrewsbury; On-site; GBP 31,000 - 38,000; Full time

Job summary

A healthcare organization in Shrewsbury is seeking a Volunteer Facilitator to manage volunteer recruitment and support. The role includes developing training programs and maintaining relationships with volunteer services. Ideal candidates should have experience in project management and communication skills. The position offers a salary range of £31,049 to £37,796 per annum/pro rata and is based on-site.

Qualifications

• Knowledge of voluntary services and relevant legislation to degree or equivalent level.
• Experience in successful project management with measurable impact.
• Previous NHS experience preferred.

Responsibilities

• Coordinate recruitment, placement, and support of volunteers.
• Develop training and support programs for volunteers.
• Maintain relationships with various departments regarding volunteer placements.

Skills

Communication skills

Project management

Microsoft Office 365

Education

Knowledge of voluntary services

Qualifications in project management (e.g. PRINCE 2)

Tools

Volunteer management database (Better Impact)

Job description

Volunteer Facilitator

Closing date: 14 October 2025

The Shrewsbury and Telford Hospital NHS Trust has a valued, skilled and passionate team of volunteers across the Trust. We have an exciting opportunity to join the volunteer team and support the operation of our volunteer services. You will be led by our Volunteer Service Manager to coordinate all our volunteers through their volunteer journey – from recruitment to supporting volunteers in their placement.

The role is primarily based at the William Farr House, Shrewsbury but the post holder will work across both sites and will be required to regularly deliver support at The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.

The post holder will be a team player with excellent communication skills with the ability to communicate with a range of different people. This is a very busy role; the capability to prioritise work, plan and implement new projects and ideas is essential.

We are excited to welcome someone with the passion, energy, and enthusiasm to embrace this opportunity to make a real impact for our patients through our volunteer service.

Main duties of the job

Work closely with the Volunteer Service Manager to ensure the safe recruitment, screening, placement and retention of inclusive volunteers and ensure remuneration of out of pocket expenses in accordance with Trust policies and procedures.

Develop an ongoing training and support programme for SaTH volunteers in their areas of work, ensuring the appropriate mandatory training is completed. Maintain accurate training records including details of placement area programmes.

To be the first contact for volunteers, and enquiries about volunteering, at the Trust. Maintaining and developing working relationships and networks.

Oversee placements of volunteers, working with volunteers and wards/departments to "match" volunteers to placements.

Regularly review volunteer placements with the service where placed/with their mentor to ensure any changes needing to be made are actioned in a timely way.

Anticipate and resolve any queries or issues that arise with the volunteer workforce/placement areas, encourage volunteers and where necessary support a positive exit from volunteering i.e. suggest alternative volunteering opportunities.

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it\'s a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

The post holder will be part of the Public Participation Department, which includes Community Engagement, SaTH Charity and Volunteers. Within this role you will be part of a small volunteer team, as well as providing support to over 300 volunteers within the Trust. The Public Participation Team is based at William Farr House, Shrewsbury.

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications and Knowledge

• Knowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience.
• Specialist knowledge across the range of work procedures and practices underpinned by theoretical knowledge or relevant practical experience.
• Qualifications in project management e.g. PRINCE 2

Experience

• Knowledge of volunteering and its mutual benefits to those that volunteer and the organisation
• Experience of supporting or training individuals or groups of people to develop their skills.
• Experience in successful project management with experience of measuring and evaluating impact.
• Previous NHS experience

Skills

• Competent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates).
• A good knowledge of regulations in relation to volunteering procedures, the complexities of volunteer recruitment, support and management.
• Able to accurately manage and maintain the volunteer management database (Better Impact)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Shrewsbury and Telford Hospital NHS Trust

£31,049 to £37,796 per annum/pro rata