Volunteer Experience Co-ordinator

National Trust; Stockport; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading conservation organization in Stockport is seeking a Volunteering Experience Co‑ordinator to enhance volunteer management and create an inclusive, high-quality experience. This role involves supporting the Community, Participation & Volunteering Manager, overseeing recruitment and recognition processes, and establishing strong relationships with volunteers. The ideal candidate should have a background in volunteer coordination, strong communication skills, and the ability to use data effectively. A permanent contract is offered with various employee perks.

Benefits

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Qualifications

• Experience of supporting volunteering in a way that is safe, inclusive and enjoyable.
• Able to coach and support colleagues who work with volunteers.
• Confident in recognising and sharing the benefits volunteers bring to the organisation.
• Ability to ensure volunteers can share their views and feel heard.
• Ability to create more chances for people to get involved in ways that suit them.
• An understanding of volunteer motivations, needs and barriers.
• Communication and relationship-building skills.
• Experience supporting or coordinating volunteering initiatives.
• Flexible, positive approach to change and collaboration.
• Confidence using data and systems to inform decisions and track impact.

Responsibilities

• Support the Community, Participation & Volunteering Manager to develop and deliver future plans.
• Facilitate a high-quality volunteering experience, ensuring inclusivity.
• Oversee recruitment, induction, and reward processes for volunteers.
• Use data and insights to make effective decisions.
• Build open relationships with volunteers and stakeholders.

Job description

Summary

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We're looking for a Volunteering Experience Co‑ordinator to join Lyme to deliver a high quality volunteering experience that is inclusive, flexible and offers public benefit. Your role will work alongside a team of volunteer managers to support the delivery and diversification of volunteering at Lyme as we embark upon our new organisational strategy. Contract: permanent Hours: 30 hrs per week Salary: £22,506 pro rata (FTE £28,132 per annum) Working pattern: you’ll work every third weekend as well as some bank holidays and additional weekend events.

What it's like to work here

Nestled between the Peak District and the urban landscape of Manchester, Lyme provides access to nature, beauty and history for many people. You’ll be based on site at Lyme, reporting to the Community, Participation & Volunteering Manager and line managing some teams of volunteers. You will support people through change and deliver positive and inclusive experiences. Excellent local transport links mean you’re able to travel here by public transport or car.

What you'll be doing

You will be supporting the Community, Participation & Volunteering Manager to develop and deliver Lyme's future plans, sharing your expertise in participatory practice, growing and diversifying volunteering, and leading for an inclusive people culture both on and off property. You’ll be delivering a high Graduation volunteering experience, collaborating with Volunteer Managers to deliverúna end‑to‑end volunteer journey. This will include overseeing recruitment and induction, database management, reward and recognition (including delivering events), resolving issues, training and support. You'll be using data and insights to make effective decisions, ensuring that standards are continually met across the property. Building open and empathetic relationships, you'll expand people's trust and perception of volunteering, welcoming new volunteers and helping to create a positive, inclusive and engaging experience for volunteers, communities, and partners. You'll be making a difference, adapting to change and dealing with issues as they ազատυνα.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

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• Experience of supporting volunteering in a way that is safe, inclusive and enjoyable
• Able to coach and support colleagues who work with volunteers
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• Confident in recognising and sharing the benefits volunteers bring to the organisation
• Ability to ensure volunteers can share their views and feel heard
• Ability to create more chances for people to get involved in ways that suit them

Additional criteria for all other applicants. We’d love to hear from you if you’re:

• An understanding of volunteer motivations, needs and barriers
• Communication and relationship‑building skills
• Experience supporting or coordinating volunteering initiatives
• Flexible, positive approach to change and collaboration
• Confidence using data and systems to inform decisions and track impact

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our六肖 λ te them too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for youquals a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places