Volkswagen Parts Advisor

Listers Group; Worcester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a leading motor retailer as a Parts Advisor in Worcester, where you'll play a vital role in delivering exceptional customer service. This position offers a competitive salary with an OTE of up to £31,500, alongside a comprehensive benefits package. You'll interact with various departments, ensuring customers receive the right parts promptly. Ideal for motivated individuals with a passion for the automotive industry, this role provides an excellent opportunity for career growth within a supportive and dynamic environment. Embrace the chance to develop your skills and make a significant impact at a respected dealership.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas, and holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer, and professional qualifications

Qualifications

• Experience in a dealership or motor factor preferred.
• Willingness to learn about vehicle parts.

Responsibilities

• Serve customers and handle deliveries at the front desk.
• Pre-pick parts for workshop jobs and manage stock.

Skills

Customer Service

Sales Skills

Communication Skills

Organizational Skills

Knowledge of Vehicle Parts

Education

Experience as a Parts Advisor

Understanding of Cars

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our Volkswagen Dealership in Worcester. The hours of work are Monday to Friday, 08:00 - 18:00, with Saturdays on a rota basis.

We offer an excellent basic salary with an OTE of up to £31,500 plus benefits.

A Parts Advisor plays a key role by interacting with all areas of the business, including sales, service, and customers. You will be involved in supplying VW parts to the public, trade customers, and our workshops. This role is ideal for a motivated individual with experience and a passion for delivering exceptional customer service for one of the world's leading car brands.

This is a great opportunity to develop your career within parts at Listers VW.

Role And Responsibilities

1. Work involves diverse tasks, including receiving deliveries and serving customers at the front desk.
2. Responsible for pre-picking parts for workshop jobs, customer orders, and checking stock availability.
3. Develop customer relationships through inbound and outbound calls, walk-in customers, and internet inquiries by providing product knowledge and creating a positive first impression.
4. Ensure consumables and service parts are replenished regularly to provide efficient service to workshops, departments, and customers.
5. Handle warranty claims related to parts and complete all relevant administrative tasks accurately, including customer records and invoicing.
6. Develop knowledge of VW products to understand the purpose and function of vehicle parts.

About You

1. Experience as a parts advisor within a dealership or motor factor knowledge in a similar role is preferred.
2. Alternatively, a good understanding of cars and a willingness to learn are sufficient for training.
3. Ability to establish and build rapport with customers quickly.
4. Proactive, sales-driven, and committed to high customer service standards.
5. Excellent communication and organizational skills, capable of working in a fast-paced environment.
6. Professional, able to meet tight deadlines.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits including discounts on retailers, restaurants, cinemas, and holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer, and professional qualifications
• Free or on-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand dedicated employees. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' growth and aspirations, offering diverse career opportunities within the company.