Parts Advisor

TN United Kingdom; Coventry; On-site; GBP 23,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Parts Advisor, where your exceptional communication and organizational skills will shine. This role involves engaging with customers both face-to-face and over the phone, ensuring their needs are met promptly. You'll play a vital role in achieving sales targets while maintaining meticulous administration of the parts department. With a commitment to customer excellence and a passion for the product, you'll contribute to an outstanding customer experience. Enjoy a competitive salary and a range of attractive benefits, making this an exciting opportunity for career development.

Benefits

Vehicle Purchase Discounts

Pension Scheme

Save as You Earn Plan

Life Assurance

Health Shield Cash Plan

Employee Discounts

Discount Gym Membership

Cycle to Work Scheme

Employee Assistance Programme

Customer Introduction Reward

Qualifications

• Commitment to delivering customer excellence.
• Experience in a target-driven role is essential.

Responsibilities

• Ensure walk-in and telephone customers are promptly attended to.
• Maximize sales and maintain customer retention.

Skills

Verbal Communication

Numerical Reasoning

Customer Service

Organizational Skills

Sales Skills

Tools

Excel

Kerridge

Job description

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As a Parts Advisor, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face-to-face or over the phone.

Main Responsibilities

A Parts Advisor needs to ensure that walk-in and telephone customers are promptly attended to and that sales targets are achieved. They are meticulous with the administration of the parts department, check stock levels and deliveries. You will always aim to deliver an exceptional experience to all customers, whether internal or external.

Alongside your customer-first attitude, you will maximize sales, maintain customer retention, and overachieve on targets. A passion for the product and delivering outstanding customer service will be evident in everything you do.

The Ideal Candidate

To succeed in this role, you should have:

• A commitment to delivering customer excellence
• A good standard of verbal and numerical reasoning
• Previous experience in a target-driven role
• Core skills in computing, including web systems, email, and Excel
• Experience with Kerridge is an advantage
• A full, clean driving license, as the role includes van delivery

Basic Salary £23,287.50, OTE £29,287.50

45 hours per week

Parts Advisors will receive a competitive base salary, along with great benefits including:

• Vehicle purchase discounts – Opportunities for you and your family to benefit from vehicle discounts and service offers. Own your dream car for less.
• A pension scheme that pays – Our flexible pension scheme allows you to plan for the future by choosing your contribution level.
• Save as you earn plan – Reap the rewards of Inchcape’s success by growing your savings and buying shares at a discounted price.
• Life Assurance – Providing peace of mind when you need it most.
• Health Shield Cash Plan – Supports your health and finances by reimbursing costs of healthcare, prescriptions, and dental work.
• Employee Discounts with The Showroom – Discounts and cashback offers at over 1000 retailers to make your salary go further.
• Discount Gym Membership – Keep fit with offers from major gym brands.
• Cycle to Work Scheme – Get a new bike and equipment.
• Employee Assistance Programme – Support for colleagues and families facing challenges, available 24/7, 365 days a year.
• Customer Introduction Reward – Extra cash for referring someone to buy a car from us.
• Holiday allowance increases with length of service – Rewards for long service with extra holidays.
• Great career development – Industry-leading training and skill development through Inchcape’s training team.