Volkswagen Parts Advisor

Listers Group Limited; Worcester; On-site; GBP 25,000 - 32,000; Full time

Job summary

An established industry player is seeking a motivated Parts Advisor for their Volkswagen dealership in Worcester. This exciting role offers the chance to provide exceptional customer service while managing parts orders and building strong relationships with clients. The ideal candidate will thrive in a fast-paced environment, showcasing their communication and organizational skills. Join a team that values your contributions and offers a range of benefits, including a company pension and wellness program. If you're passionate about cars and customer service, this is the perfect opportunity for you!

Benefits

Company Pension

Wellness Programme

Sick Pay

Group Life Insurance

Staff Discount on Car Servicing

Long Service and Loyalty Incentives

Free / On-site Parking

Company Events

Qualifications

• Experience as a parts advisor in a dealership or motor factor knowledge preferred.
• Ability to build rapport quickly with customers and a proactive attitude.

Responsibilities

• Handling deliveries and serving customers at the front desk.
• Developing customer relationships through calls and enquiries.
• Processing warranty claims and administrative tasks.

Skills

Customer Service

Communication Skills

Organizational Skills

Sales Skills

Education

Experience as a Parts Advisor

Understanding of Cars

Job description

Job Role: Aftersales, Service, Parts & Workshop Dealership VW Worcester

Employment Type: Full-time | Ref: 32288 | Salary: Excellent Basic Salary with an OTE of up to £31,500 plus benefits | Contract: Permanent | Workplace: On-site

Find out more about Listers Volkswagen.

Position Overview

We are recruiting a Parts Advisor for our Volkswagen dealership in Worcester. The role involves working Monday to Friday, 08:00 – 18:00, with Saturdays on a rota basis. This is a fantastic opportunity for a motivated individual passionate about providing exceptional customer service for one of the world's leading car brands.

Responsibilities

1. Handling diverse tasks including receiving deliveries and serving customers at the front desk.
2. Pre-picking parts for workshop jobs, fulfilling customer orders, and checking stock availability.
3. Developing customer relationships through inbound/outbound calls, walk-ins, and internet enquiries by providing product knowledge and first-class service.
4. Replenishing consumables and service parts to ensure swift service to workshops and customers.
5. Processing warranty claims related to parts and completing administrative tasks accurately, including customer records and invoicing.
6. Gaining knowledge of VW products to understand vehicle parts and their functions.

Candidate Profile

• Experience as a parts advisor in a dealership or motor factor knowledge in a similar role is preferred.
• Alternatively, a good understanding of cars and willingness to learn is acceptable.
• Ability to build rapport quickly with customers.
• Proactive, sales-driven, and committed to outstanding customer service.
• Excellent communication and organizational skills in a fast-paced environment.
• Professional attitude and ability to meet tight deadlines.

What We Offer

• Company Pension
• Wellness Programme
• Sick Pay
• Group Life Insurance
• Staff Discount on Car Servicing
• Listers Benefits (discounts on retailers, restaurants, cinemas, holidays)
• Long Service and Loyalty Incentives
• Free / On-site Parking
• Company Events

Why Choose Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success stems from our fantastic team, representing prestigious brands across Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer diverse career opportunities within the company.