Voids Officer DLO

Karter Thomas; Plymouth; On-site; GBP 52,000; Full time

Job summary

A property management firm is seeking an experienced Voids Officer to lead and manage a large trade team. This role is essential for delivering a high-quality void refurbishment programme to efficiently and cost-effectively bring empty homes up to standard. Responsibilities include managing operations, overseeing budgets, and driving continuous improvement. Ideal candidates will have a strong background in property management, excellent leadership skills, and a commitment to health and safety compliance. This is a permanent position based in the Norfolk area, offering a competitive salary.

Responsibilities

• Manage and coordinate a large in-house trade team to deliver void works.
• Conduct full property surveys and specify required works.
• Ensure compliance with health and safety legislation.
• Monitor performance, budgets, and quality standards.
• Resolve complaints and contractual issues effectively.
• Prepare estimates, tender documentation, and manage works orders.
• Drive innovation and continuous improvement within the voids service.
• Participate in the out-of-hours management rota.

Job description

About the Role

We are seeking an experienced Voids Officer to lead and manage a large trade team within our clients Direct Labour Organisation (DLO). This role is pivotal in delivering a high-quality void refurbishment programme, ensuring empty homes are brought up to standard efficiently and cost‑effectively. You will oversee day‑to‑day operations, manage budgets, and drive continuous improvement across the voids service.

Key Responsibilities

• Manage and coordinate a large in‑house trade team (16+ staff) to deliver void works.
• Conduct full property surveys (pre‑ and post‑inspections) and specify required works.
• Ensure compliance with health and safety legislation and foster a positive safety culture.
• Monitor performance, budgets, and quality standards to achieve value for money.
• Resolve complaints and contractual issues effectively.
• Prepare estimates, tender documentation, and manage works orders.
• Drive innovation and continuous improvement within the voids service.
• Participate in the out‑of‑hours management rota (including weekends).

Location: Norfolk (Field‑based)

Salary: £51,400

Hours: 37 per week, Monday‑Friday

Contract: Permanent