Void Management Officer

Nacro; Essex; Hybrid; GBP 26,000; Full time

Job summary

A housing support organization is seeking a Property Manager to oversee the efficient turnaround of void properties. You will be responsible for managing inspections, repairs, and re-letting processes in a designated area. To excel, you should have experience in property management and strong organisational skills. The role requires extensive travel across a large geographical area, a valid UK driving licence, and a vehicle for business purposes.

Qualifications

• Experience of working in a property management environment, dealing with repairs and void management.
• Knowledge of property maintenance and repairs identification.
• Ability to work on initiative and collaboratively.

Responsibilities

• Manage turnaround of void properties for efficient re-letting.
• Conduct inspections and order necessary furniture and repairs.
• Provide updates and reports on void performance.

Skills

Property management experience

Knowledge of repairs and health checks

Organisational skills

Time management skills

IT proficiency

Job description

Location: Essex

Salary: £25,647 Per Annum, plus up to £5,000 area weighting dependent on location.

Job Type: Full-Time, Permanent

Working Hours: 40 hours per week (including 5 hours paid lunch break)

Role Overview

To manage the turnaround of void (empty) properties ensuring they are re-let efficiently, cost-effectively, and to a high standard. The role involves carrying out inspections, raising repairs, ordering furniture and equipment, tracking and chasing progress and post inspecting completed works to minimise void periods and maximise rental income. The post will cover a large geographical area so extensive travel will be required.

Key Responsibilities

Responsible for void management in a designated large geographical patch, specifically from when notification that a property is going to be void to making the property ready to let. Carry out pre and actual void inspections to identify repairs and works required, and order any replacement furniture, furnishings and equipment. Carry out a further pre-let inspection to ensure property is ready to let to a high standard. Track and chase progress on all void works and ensure properties are ready for re-letting within target timescales. Provide regular updates and reports to management on void performance. Focus on any delays in completion of works, problem solving with Nacro operational teams, contractors, Nacro’s leasing team, landlords and other registered providers to resolve any issues delaying the completion of void works. Identify and suggest improvements to processes, to enhance efficiency and reduce void and repair completion times.

Who Will Thrive in This Role?

Resilient individuals who know how to maintain a healthy work-life balance. Problem‑solvers who enjoy thinking creatively to overcome challenges. Emotionally intelligent people who understand and respond to human behaviour. Team players eager to collaborate and contribute positively.

Essential Skills & Qualities

Experience of working in a property management environment, dealing with repairs, health and safety checks and/or void management. Knowledge of property maintenance/repairs identification. Strong organisational and time management skills. The ability to work on your own initiative. Ability to work collaboratively across teams and with external contractors. IT proficiency (e.g., housing management systems, Microsoft Office). Extensive travel required; a valid UK driving licence and a car available and willingness to travel to the location of properties within a designated region (and at times to cover neighbouring regions) is required.

Your duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties.

Essential Requirements

Full UK driving licence. Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile). Willingness to travel for business purposes. Basic DBS check required. For the Nacro Candidate pack please.

For further information about the role, please.

Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.

Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.