VodafoneThree - Specialist Engineer - NOC

Vodafone; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a Specialist NOC Engineer based in Birmingham. In this role, you will manage and enhance network infrastructure for both consumer and business products, working cross-functionally with various teams. The ideal candidate has strong customer relationship management skills, experience with customer-switched networks, and holds a CCNA certification. Competitive salary and bonuses are offered, along with Vodafone's benefits package.

Benefits

Competitive salary

Bonus

Benefits package

Qualifications

• Strong customer relationship management capabilities.
• Proficient in spreadsheet development and data reporting.
• Experience managing customer-switched networks.

Responsibilities

• Manage and enhance network infrastructure for consumer and business products.
• Investigate, analyze, and diagnose network issues.
• Support rapid restoration of network fault resolution within SLA.
• Ensure incidents are escalated as per requirements.
• Meet and exceed business and operational objectives.

Skills

Customer relationship management

Communication skills

Spreadsheet development

Data reporting

Managing customer-switched networks

Education

CCNA (Cisco Certified Network Associate)

ITIL V3 Qualification

Job description

Location : Site based – Small Heath (Birmingham)

Salary : Excellent basic salary plus bonus and Vodafone benefits

Working Hours : Full time hours per week – Shift role

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll do

As a Specialist NOC Engineer, you'll help manage and enhance network infrastructure for both consumer and business products. Working cross-functionally with engineering teams and various stakeholders, you will pro-actively investigate, analyse, and diagnose network issues through thorough examination of the data collation and tool sets provided for network analysis, offering recommendations and undertaking any corrective action.

• You will undertake or support rapid restoration of network fault resolution within SLA (and prior to critical Service failure where possible)
• You will Investigate network problems identified using pro-active (management) tools - where possible before critical Services are impacted.
• You will ensure that incidents are escalated according to the Operational Procedures Document as required.
• You will develop / follow documented and agreed business processes / procedures and keep abreast of Network Environmental changes (Change Control Process).
• You will meet / exceed business, department and individual objectives and targets in line with the business, service, and operational requirements.

Who you are

• You will have strong customer relationship management capabilities with good communication skills.
• You will demonstrate proficiency in spreadsheet development and data reporting.
• You will be experienced in delivering work within tight deadlines and high-pressure environments.
• You will have hands-on experience managing customer-switched networks.
• You will have CCNA (Cisco Certified Network Associate) and ITIL V3 Qualification is desirable.