VodafoneThree -Edinburgh - Assistant Store Manager, 40hrs/week

Vodafone Group; City of Edinburgh; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading telecommunications provider in Edinburgh is seeking a motivated Retail Manager to support the Store Manager and lead a team of Retail Advisers. Responsibilities will include team management, coaching, and ensuring excellent customer service. The ideal candidate is enthusiastic, knowledgeable about products, and able to step in for the Store Manager as needed. This role offers competitive salary and benefits, including a bonus and up to 28 days off plus bank holidays.

Benefits

Excellent basic salary plus bonus

Up to 28 days off plus bank holidays

Paid time for charity work

Qualifications

• Enthusiastic and driven individual committed to exceptional service delivery.
• Ability to handle escalations and resolve issues positively.
• Experience in providing expert knowledge of products and services.

Responsibilities

• Support the Store Manager in managing a team of Retail Advisers.
• Step in for the Store Manager when needed.
• Coach and develop the team to enhance performance.
• Ensure compliance with FCA guidelines.

Skills

Excellent knowledge of Vodafone products

Customer service orientation

Leadership skills

Ability to make operational decisions

Job description

Location, Salary and Working Hours

Location: Edinburgh
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full Time 40 hours per week to include some weekends & Bank Holidays

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

What you’ll do

You will be supporting the Store Manager in managing a team of fantastic Retail Advisers, making sure to do all you can to help them achieve their potential. You will be helping with back office tasks such as holidays and rotas. You will be setting the sales floor ablaze with your enthusiasm to lead by example.

• You will step in for the Store Manager when needed to ensure things running smoothly.
• You will help make key operational decisions that keep the store on track.
• Work closely with the Store Manager and share responsibility for the store, team, and day-to-day management.
• You will coach, develop, and support the team so everyone can shine.
• Be the go‑to person for escalations and make sure issues are resolved quickly and positively.
• Put the customer experience at the heart of every decision.
• Ensure the store operates within FCA guidelines and stays compliant.
• Always follow company and regulatory policies.
• Take part in Vodafone’s security vetting process whenever required.

Who you are

• We are looking for people who are level‑headed, who can provide customers an expert knowledge of Vodafone products, services, and processes
• You are enthusiastic, energetic and driven
• You are excited around delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs
• You are able to own the end‑to‑end sales process, with the ability to identify the right opportunities for additional services
• For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/applying-to-us/ for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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