Visitor Services Assistant

King's College, Cambridge; Cambridge; On-site; GBP 12,000; Part time

Job summary

A leading educational institution in Cambridge is seeking a part-time Visitor Services Assistant to ensure a welcoming experience for visitors. Ideal candidates will have experience in customer service, excellent verbal communication skills, and the ability to cope with high visitor numbers. Applications will be assessed on a rolling basis until the position is filled.

Qualifications

• Experience in a customer-focused environment.
• Excellent verbal communication skills.
• Ability to work collaboratively.

Responsibilities

• Ensure visitors receive a warm and welcoming experience.
• Maintain the integrity of the College and its contents.
• Cope with high visitor numbers during peak periods.

Skills

Customer service

Verbal communication

Cultural sensitivity

Job description

Visitor Services Assistant

King's College Cambridge
Cambridge, CB2 1ST
£11,507.07 per annum
Part time

King's College welcomes over a million visitors per year. These visitors may be members of King's, local residents, university members or tourists from around the world. The role of a Visitor Services Assistant is to ensure each and every visitor receives a warm and welcoming experience at one of our entrances. For many visitors to the College, a Visitor Services Assistant will be the first person they encounter representing King's College. In addition, team members will need to play a part in maintaining the integrity of the College, its buildings and contents.

The ideal candidate will have previous experience of dealing with the public in a customer focused environment, will be culturally sensitive, and have excellent verbal communication skills.

Please see candidate pack for further details.

In addition we are looking for candidates with the ability to:

• Deliver first class face to face customer service;
• Be patient, tactful and diplomatic;
• Be physically fit to cope with the demands of the job, which involves working outdoors throughout the year;
• Work with and support others in a collaborative manner;
• Cope with high visitor numbers during peak periods;
• Work with honesty and integrity when dealing with the members of the public;

Please note that although this position is part-time, unfortunately it's not suitable for current students with scheduled studies due to the nature of the rota.

We will be assessing applications, shortlisting and offering interviews as the applications are received. The vacancy will close once a candidate has been appointed.