Visitor Experience Assistant

The Royal Household; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent public heritage organization is seeking customer-focused individuals for various roles. Opportunities include Ticket Sales and Information Assistant, Retail Assistant, and Visitor Services Assistant/Warden. Ideal candidates will demonstrate excellent customer service skills and clear communication. Starting at £14.80 per hour with comprehensive training and benefits like complimentary lunches and discounts, these roles aim to enhance the visitor experience at a historic site. Join a friendly team this summer for a rewarding experience.

Benefits

Hourly rate of £14.80

Complimentary lunch during shifts

Full training provided

Complimentary tickets to Royal sites

20% discount at shops

Qualifications

• Passion for delivering outstanding customer service.
• Thrive in team-oriented environments.
• Excel in clear and effective communication.

Responsibilities

• Guide visitors through booking and provide information.
• Ensure seamless shopping experiences in retail.
• Monitor visitor flow and ensure safety.

Skills

Customer service

Effective communication

Team-oriented

Job description

Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence. By joining our team, you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Royal Collection Trust's charitable objectives.

Ticket Sales and Information Assistant

As the first point of contact for visitors, you’ll guide them through their booking, provide information about our sites, and ensure they have everything they need for their visit.

• Process ticket sales and customer queries efficiently via telephone and in person at our ticket counters.
• Use our computer‑based systems to manage bookings and provide accurate visitor information.
• Upsell items such as souvenir guides, e‑subscriptions, and gift‑aid donations where appropriate.

Retail Assistant

Working across our shops and sales points, you’ll help to deliver a seamless shopping experience for thousands of customers.

• Greet customers and provide knowledgeable advice on our range of products.
• Help your team reach sales targets while delivering an exceptional customer service.
• Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience.

Visitor Services Assistant / Warden

Occupying a number of posts along the visitor route, both indoors and outdoors, you’ll ensure every visitor has an exceptional experience from the first hello to final farewell and everything in between.

• Welcome visitors, answer questions and provide information about Buckingham Palace and its history.
• Ensure the safety and security of visitors and the site.
• Monitor visitor flow, support access requirements and audio guide distribution.

Contract options and hours

Multiple contract periods available, with some limited part‑time opportunities (3 or 4 full working days per week). Most of our roles start in June but a full breakdown of start dates can be found in the candidate information pack. Guaranteed to work a minimum of 350 hours (for full‑time positions) during your contract.

Essential criteria for all roles

We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team‑oriented environments, and excel in clear and effective communication. These qualities are essential across all three roles, as they are key to creating a positive experience for our visitors.

What we offer in return

• An hourly rate of £14.80
• Complimentary lunch during your shift
• Full training provided ahead of the public opening, integrated into your contract period
• The opportunity to join a large, friendly, and sociable team
• Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops