Visitor Centre Assistant

Forest Holidays; Llwyn-onn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading nature-friendly outing company in Wales is seeking a Visitor Centre Assistant. In this role, you will ensure outstanding customer experiences while providing operational support to the facility. Responsibilities include reception duties, answering visitor queries, and maintaining the site. Applicants should have reliable transport, effective communication skills, and a strong work ethic. The company offers a range of benefits including generous holiday allowance and performance-based bonuses.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

One full paid day to volunteer

Subsidised meals

Wellbeing events & activities

Discounts on breaks

Hundreds of discounts across the UK

Qualifications

• Transport: Reliable transport to and from work is required.
• Ability to engage and interact with visitors.
• Strong organizational skills for operational support.

Responsibilities

• Deliver outstanding customer experience to all guests.
• Perform reception duties and answer visitor queries.
• Ensure health and safety checks are completed.
• Maintain cleanliness and presentation of the visitor centre.
• Build rapport with the local community.

Skills

Effective communication

Attention to detail

Positive attitude

Strong work ethic

Job description

Open all year round, as a Visitor Centre Assistant you play a pivotal role in the hub of our location. This role will be all about the visitor, delivering outstanding customer experience to all our guests on a daily basis. We are looking for individuals with a real passion for delivering great service with a strong work ethic as delivering exceptional customer service is essential. This role involves reception duties for our visitors, providing guidance and answering queries as well as offering exemplary service throughout their visit. The role of the Garwnant Visitor Centre Assistant is there to provide the operational support to the facility. You will ensure that all health and safety checks have been completed, potential hazards identified and resolved through our contractors. Maintain the brand presentation of the location, complete regular litter picks of area and walk/cycling trails for our visitors from the local community. Act as liaison and provide knowledge for visitors who aren't familiar with the visitor centre and local walks, building rapport with the local community who frequently visit the centre. Making sure the facilities at the Visitor Centre are functioning correctly and are clean/well presented.

What Are We Looking For?

• Transport: Due to the location of this site, we do require applicants to have a reliable transport to and from work, preferably their own car and valid license, as reliability on public transport is not suitable.
• A positive, can-do attitude and a strong work ethic.
• The ability to communicate effectively.
• Great attention to detail.

We're a Certified B Corp, recognised as a force for good. Our holidays are good for people and the planet. We've never done business as usual. Our holidays are unique, and so are we. We're a team of 800 people, stewards of 244.5 hectares of forest, managing the land for conservation while creating spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed - places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

• Generous holiday allowance - Take the time you need to recharge
• Performance‑based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
• Social events and awards evenings - Celebrate success with your team
• Pension scheme - Secure your future with our company pension
• One full paid day to volunteer - Give back to a cause you care about
• Subsidised meals - Discounted food when working on location
• Wellbeing events & activities - Focus on your mental and physical wellness
• Save on breaks - Enjoy up to 20% off. Friends and family also receive 15% off.
• Hundreds of discounts - Save on top brands across the UK

Pay Rates for Aged 16 and 17:

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour