Virtual Trip Coordinator

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service company is looking for a Virtual Trip Coordinator to support travelers from planning through to their return. You'll handle inquiries, assist with itinerary changes, provide destination guidance, and collect feedback post-trip. Strong communication skills and a passion for travel are essential. This role offers a fully remote position with flexible hours and opportunities for professional growth in a supportive team environment.

Benefits

Fully remote position with flexible scheduling

Access to training resources

Exclusive travel perks

Supportive team environment

Opportunities for professional growth

Qualifications

• Strong written and verbal communication skills are essential.
• Customer service experience is preferred but not a requirement.
• Attention to detail and organizational skills are crucial.
• Comfortable learning and using digital tools and systems.
• Genuine passion for travel and helping others is needed.

Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes and travel queries.
• Provide destination information and travel requirement guidance.
• Confirm trip details and collect feedback after return.
• Resolve concerns with empathy and timely communication.

Skills

Strong written and verbal communication skills

Customer service experience

Excellent attention to detail

Organizational skills

Comfort learning digital tools

Passion for travel

Job description

As a Virtual Trip Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

Key Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and travel requirement guidance.
• Confirm trip details, follow up before departure, and collect feedback after return.
• Resolve concerns with empathy, patience, and timely communication.

Benefits

• Fully remote position with flexible scheduling.
• Access to training resources and exclusive travel perks.
• Supportive and collaborative team environment.
• Opportunities for professional growth within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Excellent attention to detail and organizational skills.
• Comfort learning digital tools and systems.
• Genuine passion for travel and helping others.