VIP Host/Corporate Receptionist - 3 months Fixed term with possibility to become permanent

St James Facilities Services Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A facility services provider in Greater London is seeking a VIP Receptionist to ensure an exceptional front-of-house experience. The role involves welcoming visitors, managing the reception area, and providing outstanding customer service. Ideal candidates will have prior experience in a corporate setting, strong English communication skills, and a proactive approach to problem-solving. Responsibilities include greeting guests, administrative tasks, and maintaining a professional environment. This position requires punctuality and flexibility to meet the company standards.

Qualifications

• Proven working knowledge of customer service in a corporate environment.
• Experience in frontline roles with a focus on guest relations.
• Ability to manage calls and provide professional assistance.

Responsibilities

• Greet and assist all visitors and tenants with exceptional service.
• Maintain the reception area in an organized and professional manner.
• Manage administrative tasks including database updates and document handling.

Skills

Customer service experience

Command of the English language

Interpersonal skills

Use of Microsoft Office

Flexibility

Punctuality

Proactive attitude

Job description

Overall Purpose

As the VIP Receptionist you will be permanently based at the reception desk and covering the front‑of‑house function and representing St James and St James clients. You will be permanently based on this prominent site and report to the Senior Receptionist on site. You will be expected to provide the highest level of customer service and professionalism, go the extra mile to keep our customers and clients happy, as well as to liaise with the occupiers and make the VIP lounge area your own.

Duties and Responsibilities

• Being customer‑focused and responsible for the meeting and greeting of all visitors and tenants to the building. Hosting in the VIP lounge.
• To be friendly, helpful, and always offering exceptional concierge service to everyone entering the building. Stand to greet all visitors to the building.
• Signing in guests and visitors according to security procedures and processes and directing them to the relevant floors.
• Managing the building app, updating and refreshing the database where appropriate.
• Being presentable and professional at all times, as outlined in the St James Guide.
• Offering guests refreshments when applicable and making sure that supplies are ordered.
• To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security, and other departments as deemed necessary.
• Ensuring that all functions are carried out in accordance with stipulated protocols and procedures.
• To assist guests and visitors, occupiers and clients with their queries, comments, and suggestions in a knowledgeable and professional manner.
• To receive/answer calls promptly and efficiently, identifying the callers requirements and transferring calls as appropriate.
• Manage difficult calls and/or distressed callers in a calm and professional manner.
• Where appropriate, reporting accidents or incidents.
• Handling posts and deliveries and recording them in line with the Operations Manual.
• Making sure the relevant St James Operations Manual, occupiers procedures, and phone database is up to date.
• Administrative duties including word processing, photocopying, ordering stationary, and facilities management tasks as directed by Building Management.
• Ensure the reception area is kept organised, clean and tidy at all times.
• To be in post ready to greet at the allocated time.
• To maintain good working relationships with colleagues.
• Adhering to St James policies and procedures, and code of conduct and be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Any other duties as deemed necessary to support the client, customer, colleagues, and St James.

Knowledge And Skills

• Proven working knowledge of customer service experience.
• Previous experience is essential in a similar corporate background.
• Good command of the English language.
• Working knowledge of IT with experience in using Microsoft Office.
• Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Excellent customer service skills and punctuality.
• Outgoing and can do attitude.
• Innovation and creativity.
• Tact and diplomacy.
• Proactive and helpful. Collaborative.