VIP Guest Experience Specialist

Holiday Inn Kensington High Street; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A major hotel chain in City of Westminster is seeking a VIP Service representative to ensure an exceptional experience for high-profile guests. Responsibilities include greeting guests, preparing for VIP arrivals, and addressing any complaints or requests professionally. The ideal candidate will possess strong customer service, communication, and problem-solving skills to create a memorable stay. Flexibility and attention to detail are key for success in this dynamic environment.

Benefits

Employee discounts

Meal allowances

Training and development opportunities

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to stay calm under pressure.
• Professional appearance and demeanor.

Responsibilities

• Greet and assist guests in a courteous manner.
• Prepare for VIP arrivals and ensure their needs are met.
• Handle guest complaints using appropriate procedures.
• Collaborate with departments to ensure seamless guest experiences.

Skills

Customer service skills

Communication skills

Attention to detail

Problem-solving skills

Job description

A major hotel chain in City of Westminster is seeking a VIP Service representative to ensure an exceptional experience for high-profile guests. Responsibilities include greeting guests, preparing for VIP arrivals, and addressing any complaints or requests professionally. The ideal candidate will possess strong customer service, communication, and problem-solving skills to create a memorable stay. Flexibility and attention to detail are key for success in this dynamic environment.