VIP Account Manager

Crypto.com; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading crypto service provider is seeking a performance-driven Account Manager to join the VIP Account Management team in London. You will manage high-value customers, delivering tailored support and building strong relationships. This role requires 4+ years in client-facing positions, particularly in crypto or financial services, and a deep understanding of market dynamics. The position emphasizes client satisfaction, retention, and revenue growth, making it ideal for candidates who thrive in fast-paced environments.

Qualifications

• 4+ years of experience in client-facing roles.
• Exceptional service standards for high-value clients.
• Deep understanding of crypto markets.

Responsibilities

• Manage and grow a portfolio of high-value traders.
• Deliver concierge-level support to clients.
• Identify cross-sell and upsell opportunities.

Skills

Client Relationship Management

Proactive outreach

Market intelligence

Performance accountability

Interpersonal skills

Job description

Overview

We are seeking a customer-obsessed, performance-driven Account Manager to join our growing VIP Account Management team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement. This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-paced world of crypto.

Responsibilities

• Client Relationship Management: Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.
• Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.
• Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.
• Performance & Revenue Growth: Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.
• Monitor client usage and AUM to uncover growth opportunities and retention risks.
• Drive product adoption and trading frequency by surfacing relevant features and tools.
• Client Strategy & Collaboration: Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.
• Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.
• Help grow the business through referrals, network expansion, and deep relationship-building.

Requirements

• 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services.
• Proven ability to manage high-value/HNW clients with exceptional service standards.
• Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly).
• Fluent in one or more languages relevant to your regional market; strong cultural awareness and appreciation required.
• Highly organized, data-driven, and performance-oriented.
• Confident communicator and trusted advisor with strong interpersonal skills.
• Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment.