Victim Centre Administrative Officer (Ashford)

Essex Police; Ashford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional law enforcement agency is seeking an experienced Receptionist for a full-time position at the Victims Centre in Ashford. This role involves delivering reception and administrative support while assisting the Commissioning Team. Applicants should have good communication skills and a background in customer service. A GCSE-level education or equivalent experience is required. The salary starts at £25,809 and can rise to £29,424 depending on experience. The contract is fixed-term for 12 months.

Qualifications

• Good communication and organizational skills are essential.
• Must have a basic understanding of policing and the criminal justice system.
• Experience in delivery of victim support services preferred.

Responsibilities

• Deliver reception and administrative support at the Victims Centre.
• Support the Commissioning Team with administrative tasks.
• Manage sensitive and emotive situations with discretion.

Skills

Communication skills

Organizational skills

Empathetic approach

Keyboard skills

Education

Good standard of education to GCSE A-C level

Tools

Word

Excel

Email

Job description

Overview

Location of Role : Ashford

Advert Closing Date : 16 / 12 / 2025

Starting Salary : £25,809.00 (pro-rata for part-time vacancies)

Part / Full Time : Full Time

Contract Type : Fixed Term

Working Pattern : Mon-Fri

Weekend / Evening Working : No

The Police and Crime Commissioner (PCC) for Kent is seeking an experienced Receptionist to deliver reception and supporting administrative functions at the Victims Centre, Compass House Ashford. This role will also provide ad hoc administrative support to the Commissioning Team in the Office of the Police & Crime Commissioner.

Compass House is a hub for victim services in Kent and provides an office base for services that support victims of crime, it also has support rooms for support provision. The Commissioning Team are responsible for Compass House and oversee crucial services aimed at reducing crime, supporting community safety and helping victims and witnesses across the County.

This is a fantastic opportunity for someone who wishes to deliver a first-class service as a receptionist, in a dynamic environment that helps individuals impacted by crime.

This is a 12-month fixed term contract based at Compass House, Ashford. Part time and job share options may be considered for the right candidate / s.

A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or experience to this standard are essential.

The post holder will ideally have a basic understand of policing and criminal justice system plus the delivery of victim support services. A willingness to learn and an empathetic approach are essential.

The post holder must possess good communication and organisational skills and be able to take control of a wide variety of emotive situations and deal with people in a sensitive and discreet manner.

The post holder should have good keyboard skills, be familiar with using a computer and experience of using Word, Excel, and E-Mail.

Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.

Depending on your current vetting level and security clearances, you may be required to complete additional vetting information during the recruitment process.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

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