Vibrant Guest Welcome Host – Front Lobby & Upsell

Village Hotels; Hyde; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Leisure club membership

Discounted hotel stays

Food & beverage discount

Wagestream financial wellbeing

Birthday off

Job summary

Village Hotels is seeking a proactive Reception Host to greet guests and guide them through self-check-in terminals with a warm, personal touch. You will handle guest needs, resolve issues on the spot, and promote food and beverage, meetings, and events to enhance every stay.

Attitude and energy matter more than experience. You will join a team that values personality, ownership, and integrity, with training provided to grow in hospitality and customer service roles.

Qualifications

• Attitude and energy matter more than experience.
• Approachable, personable and able to chat with guests.
• Previous hotel experience is a plus but not required.

Responsibilities

• The Welcome: guide guests to self-check-in terminals with a warm, friendly face.
• The Problem Solving: resolve issues on the spot with empathy and tact.
• The Commercial Hustle: upsell Food & Beverage, meetings and events.
• The Operations: maintain clean front-of-house, handle cash securely, attend briefings.

Skills

Customer service

Communication

Hospitality

Problem solving

Emotional intelligence

Job description

Village Hotels is seeking a proactive Reception Host to greet guests and guide them through self-check-in terminals with a warm, personal touch. You will handle guest needs, resolve issues on the spot, and promote food and beverage, meetings, and events to enhance every stay.

Attitude and energy matter more than experience. You will join a team that values personality, ownership, and integrity, with training provided to grow in hospitality and customer service roles.