Guest Experience Host - Front Desk & Local Concierge

Village Hotels - Swindon - Reception / Nights; England; Vor Ort; GBP 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Health & Wellness membership

Discounted overnight stays

Friends & Family rates

Food & drink discount

Starbucks discount

Training & development

Mental health days

Salary sacrifice (electric car)

Birthday off

Company pension

Life insurance

Zusammenfassung

Village Hotel Club is seeking a friendly Reception/Nights team member to greet guests with a warm, vibrant welcome and share knowledge about the hotel and local area. You will help guests with recommendations, solve problems before they arise, and work with other departments to deliver outstanding service.

We value personality, a great memory for guests, and proactive problem solving, plus strong communication and teamwork to create a memorable guest experience.

Qualifikationen

• Personality and bags of it.
• A great memory to add a personal touch for returning guests.
• Proactive problem solver.
• A passion for delivering the best guest experience.
• Strong communication.
• Team player and ability to partner with other departments.

Aufgaben

• Provide a warm, vibrant welcome to guests and act as a first point of contact.
• Know hotel details and local area to offer accurate recommendations.
• Proactively solve problems and assist guests to ensure a memorable stay.
• Collaborate with other departments to deliver excellent guest experiences.

Kenntnisse

Personality

Great memory

Problem solving

Guest experience

Communication

Team player

Interdepartmental collaboration

Jobbeschreibung

Village Hotel Club is seeking a friendly Reception/Nights team member to greet guests with a warm, vibrant welcome and share knowledge about the hotel and local area. You will help guests with recommendations, solve problems before they arise, and work with other departments to deliver outstanding service.

We value personality, a great memory for guests, and proactive problem solving, plus strong communication and teamwork to create a memorable guest experience.