Nightly Guest Concierge & Welcome Host

Village Hotels; Tynemouth; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Health & Wellbeing benefits

Staff discounts

Job summary

Village Hotels is seeking an enthusiastic Reception Host to greet guests with energy and personality. You will guide guests to self-check-in terminals, resolve issues on the spot, and upsell food, beverage, and event services to enhance each guest’s stay.

Previous hotel experience is welcome, but the right attitude and energy are what truly matter. Expect strong training, support, and opportunities to grow within the Village family.

Qualifications

• Previous hotel experience is great, but your attitude and energy matter more to us.
• If you are approachable, possess a larger than life personality, and genuinely love chatting to people, we will give you all the support, training, and opportunities you need.

Responsibilities

• The Welcome: Owning the lobby and guiding guests to self-check-in terminals with a warm, friendly face.
• The Problem Solving: Turning complaints into wins and diffusing tension on the spot before they reach a manager.
• The Commercial Hustle: Upselling Food & Beverage facilities, meetings, and events to enhance guest stays.
• The Operations: Keeping front of house clean, secure cash handling, and staying informed with briefs and building occupancy.

Skills

People skills

Customer service

Communication

Energetic personality

Job description

Village Hotels is seeking an enthusiastic Reception Host to greet guests with energy and personality. You will guide guests to self-check-in terminals, resolve issues on the spot, and upsell food, beverage, and event services to enhance each guest’s stay.

Previous hotel experience is welcome, but the right attitude and energy are what truly matter. Expect strong training, support, and opportunities to grow within the Village family.