Reception Host: Warm Welcome & Guest Experience

Village Hotels - Cheadle - Reception / Nights; Cheadle; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Health & wellbeing

Hotel stays

Food & drink discount

Financial wellbeing

Training & development

Résumé du poste

Village Hotels - Cheadle is seeking an outgoing Reception Host to be the friendly face guests meet on arrival and during their stay. You’ll guide guests to self-check-in, handle issues with empathy, and promote food, beverage and events with natural charm.

We value personality and energy over experience, offering training, support, and opportunities to grow within the Village. A positive attitude and comfort with guest interaction are key, with a focus on leaving a vibrant, lasting impression.

Qualifications

• Experience in customer-facing roles preferred.
• Positive, energetic personality.
• Ability to upsell food & beverage and events.

Responsabilités

• Welcome guests and guide them to self-check-in.
• Resolve issues with empathy on the spot and diffuse tension.
• Upsell food, beverage, meetings and events to guests.
• Maintain lobby standards and assist with briefings and prep.

Connaissances

Customer service

Excellent communication

Hospitality mindset

Description du poste

Village Hotels - Cheadle is seeking an outgoing Reception Host to be the friendly face guests meet on arrival and during their stay. You’ll guide guests to self-check-in, handle issues with empathy, and promote food, beverage and events with natural charm.

We value personality and energy over experience, offering training, support, and opportunities to grow within the Village. A positive attitude and comfort with guest interaction are key, with a focus on leaving a vibrant, lasting impression.