Guest Experience Host — Warm Welcome & Problem Solver

Village Hotels; Warrington; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Health & Wellbeing: Complimentary full

Hotel Stays: Discounted stays from £35

Food & Drink: 50% discount

Financial wellbeing: Wagestream & car‑

Résumé du poste

Village Hotels is seeking an energetic Reception Host to greet guests with warmth and guide them to self-check-in terminals. You will resolve issues on the spot, using emotional intelligence to keep experiences positive and seamless throughout each stay.

You will upsell Food & Beverage, meetings, and events, while maintaining high standards across front-of-house areas and cash handling duties. Join a team that values personality and authentic guest connections.

Responsabilités

• The Welcome: Owning the lobby. You will act as the ultimate host, confidently guiding guests to the self-check-in terminals and stepping in with a warm, friendly face when they need a hand or the technology gets overwhelming.
• The Problem Solving: Turning complaints into wins. You will deal with issues politely and positively on the spot, using your emotional intelligence to diffuse tension and resolve problems there and then before they ever reach a manager.
• The Commercial Hustle: Knowing the product. You will use your natural charm to upsell our fantastic Food & Beverage facilities, meetings, and events, ensuring guests know exactly what is happening in the hotel during their stay.
• The Operations: Keeping the standards high. You will manage cash handling securely, keep the front of house areas immaculate by clearing away stray coffee cups, and attend briefings so you always know exactly who is in the building.

Description du poste

Village Hotels is seeking an energetic Reception Host to greet guests with warmth and guide them to self-check-in terminals. You will resolve issues on the spot, using emotional intelligence to keep experiences positive and seamless throughout each stay.

You will upsell Food & Beverage, meetings, and events, while maintaining high standards across front-of-house areas and cash handling duties. Join a team that values personality and authentic guest connections.