Front Desk Host: Vibrant Guest Experience & Growth

Village Hotels; Swindon; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health & Wellness membership

Discount on overnight stays

Friends & Family discounts

Food & drink discounts

Training & development

Well-being programs

Mental health days

Pension

Life Insurance

Birthday day off

Employee discounts

Job summary

Village Hotel Club is seeking a friendly receptionist to greet guests, know the hotel and local area, and ensure a warm, vibrant welcome from first contact. You will be the first face guests see and help guide them to services with a positive, proactive mindset.

You will need strong communication, a passion for guest experience, and the ability to work as part of a team with other departments. Join us to work, grow and play the Village Way, with training opportunities and a welcoming, inclusive

Qualifications

• Strong communication and interpersonal skills.
• Guest-focused attitude with a proactive approach to solving issues.
• Ability to work well in a team and across departments.

Responsibilities

• Greet guests warmly and manage front desk interactions.
• Know hotel facilities and local area to make recommendations.
• Resolve guest questions and issues to ensure a smooth experience.

Skills

Excellent communication

Guest service mindset

Team player

Proactive problem solving

Local knowledge

Job description

Village Hotel Club is seeking a friendly receptionist to greet guests, know the hotel and local area, and ensure a warm, vibrant welcome from first contact. You will be the first face guests see and help guide them to services with a positive, proactive mindset.

You will need strong communication, a passion for guest experience, and the ability to work as part of a team with other departments. Join us to work, grow and play the Village Way, with training opportunities and a welcoming, inclusive