Veterinary Receptionist - Part Time

Vets Now; Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading veterinary service provider in Manchester seeks a Part Time Veterinary Receptionist. The role involves serving as the first point of contact for clients, managing administrative duties in a busy clinic, and providing support in emergency situations. Strong communication and customer service skills are essential. The position offers a variety of working patterns including weekends and evenings, along with a generous benefits package, including annual leave and CPD support.

Benefits

7 weeks pro-rata annual leave

Birthday as a paid day off

Cash Health Plan

Discounts through Vets Now For You

CPD allowance

Family-friendly policies

Pension contributions

Discounted staff pet care

Paid volunteering days

Death in service benefit

Qualifications

• Experience in a customer-facing role preferred.
• Ability to work under pressure during emergency situations.
• Strong interpersonal skills and a friendly demeanor.

Responsibilities

• Serve as first contact for clients in emergency situations.
• Manage administrative duties and operations of the clinic.
• Provide client support and act as liaison with veterinary staff.

Skills

Communication Skills

Customer Service

Admin Skills

Financial Transactions

Job description

Part Time Veterinary Receptionist

£12.60ph plus benefits

About Us

Vets Now is renowned as the UKs leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Manchester.

Key Responsibilities

• First point of contact:
  • Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
• Administration:
  • Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
  • Providing updates to veterinary staff about patients enroute or clients requiring assistance.
• Client Support:
  • Be a friendly and reassuring presence, offering support and information when clients need it most.
  • Act as a liaison between clients and veterinary professionals.

Working pattern

Role 1

Week 1: Saturday and Sunday from 17:00 to 23:00

Week 2: Monday and Wednesday from 18:00 to 23:00

Week 3: Tuesday from 17:00 to 23:00, Saturday from 09:00 to 16:00 and Sunday from 09:00 to 16:00

Week 4: Tuesday from 15:00 to 20:00, Wednesday from 16:00 to 2300 from 15:00 to 23:00

Plus, a fair share of bank holidays.

Role 2

Week 1: Thursday from 07:00 to 14:00, Friday from 07:00 to 15:00 and Saturday from 11:00 to 18:00

Week 2: Tuesday from 07:00 to 14:00 and Saturday from 09:00 to 17:00

Week 3: Tuesday from 07:00 to 16:00 and Friday from 07:00 to 13:00

Week 4: Tuesday from 07:00 to 14:00 and Wednesday from 07:00 to 14:00

Plus, a fair share of bank holidays.

Why Join Us?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You reward gateway giving discounts and cashback with 100s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.