Veterinary Receptionist - Full Time

Medivet Group; Merthyr Tydfil; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients. You will provide exceptional client-facing care, manage reception duties, and support the practice with bookings and records.

You will join a supportive team. A full driving license is essential, and prior veterinary reception experience is desirable. Travel to other branches may be required.

Qualifications

• You must have excellent client-facing care and reception skills.
• You should have good numeracy skills and experience with online appointment booking systems.
• You’re a team player who can prioritise and stay calm under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triages emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to optimise appointment availability for the team.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders and work collaboratively within the team.

Skills

Excellent client-facing skills

Numeracy skills

Online appointment booking experience

Education

Full driving license

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

Working hours:

• 8:15am-6:30pm 4 days a week
• 1 in 5 Saturdays 8:30-2:30

Essentials:

• Full driving license

Desirables:

• Previous veterinary reception experience

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

Please note that this role will require travel to other branches for sickness/holiday cover. These branches will include:

• Aberdare
• Ystradgynlais
• Mountain Ash